Data and statistics related to our regulatory activities and the New Zealand rental market.

Dispute Resolution statistics

Every quarter, Tenancy Services publishes a high-level summary of the volume of dispute resolution applications received, and the types of disputes detailed in those applications. Data includes applications made to Mediation, Tenancy Tribunal, and FastTrack.

Q2 - 1 April to 30 June 2020

Who made applications to the Tenancy Tribunal?

Landlord applications Tenant applications
3,083 1,017

landlord applications: 75.2%; tenant applications: 24.8%

Where were the tenancies related to Tenancy Tribunal applications?

  District of tenancy %
1 Auckland 40.49%
2 Christchurch 8.88%
3 Hamilton 4.95%
4 Wellington 4.10%
5 Dunedin 1.88%

What were the Tenancy Tribunal applications about?

Note: there are more disputes than applications, as a single application can be about a number of different disputes.

  Overall: top disputes detailed in applications Number %
1 Rent arrears 2,231 54.41%
2 Refund bond 1,955 47.68%
3 Compensation/Damages 1,448 35.32%
4 Termination/Possession 1,094 26.68%
5 Exemplary damages 580 14.15%
6 Other miscellaneous orders 562 13.71%
7 Outgoings 519 12.66%
8 Cross application 400 9.76%
9 Remedy of breach 388 9.46%
10 Vacated more than 2mths - s 91A 376 9.17%
Landlord applicant: top disputes
  Landlord applicant: top disputes Number %
1  Rent arrears  2,231  72.36%
2  Refund bond  1,508  48.91%
3  Termination/Possession  1,091  35.39%
4  Compensation/Damages  1,082  35.10%
5  Outgoings  506  16.41%
6  Remedy of breach  388  12.59%
7  Vacated more than 2mths - s 91A  376  12.20%
8  Cross application  273  8.86%
9  Exemplary damages  220  7.14%
10  Other miscellaneous orders  208  6.75%
Tenant applicant: top disputes
  Tenant applicant: top disputes Number %
1 Refund bond 447 43.95%
2 Compensation/Damages 366 35.99%
3 Exemplary damages 360 35.40%
4 Other miscellaneous orders 354 34.81%
5 Reduction of fixed term 250 24.58%
6 Bond not lodged 148 14.55%
7 Quiet enjoyment 129 12.68%
8 Cross application 127 12.49%
9 Failure to maintain 121 11.90%
10 Work order 121 11.90%
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