What happens after mediation depends on whether or not you came to an agreement.

If you reach an agreement

Once you reach an agreement, the mediator:

  1. checks that everyone understands what they’ve agreed to
  2. writes up the agreement as a mediated order
  3. certifies that everyone understands the agreement
  4. gives each person a copy of the mediated order. If you had telephone mediation, we’ll send you a copy.

In most cases, the order needs to be made legal and binding. The mediator will send the order to the Tenancy Tribunal for an adjudicator to sign and seal it.

About different types of order

If the other person doesn’t do what they’ve agreed

A mediator’s order is binding. If one person hasn’t done what is in the order, the other person can have it enforced.

To enforce a mediator’s order, it must be sealed by the Tenancy Tribunal. Mediator’s orders are sent to the Tribunal for sealing. An adjudicator will confirm if the order can be enforced and if it can, they will seal it with the Tribunal’s authority.

How to enforce an order

If you don’t reach an agreement

You will most likely need to attend a Tenancy Tribunal hearing. At the hearing, an adjudicator will make a final decision.

What happens at a Tenancy Tribunal hearing

Rating form

Did you find this information helpful?

For general enquiries please contact us