Service centres

Contact us by phone

You can call us for free if you’re in New Zealand. We're open from 8:00am - 5:30pm, Monday to Thursday and 9:00am - 5:30pm on Friday. We’re not open on public holidays.

Tenancy information
0800 836 262

(0800 TENANCY)
Overseas: +64 4 238 4695

0800 737 666

Please have your bond number ready when you call
Overseas: +64 4 238 4693

Unit Titles
0800 864 884

Overseas +64 4 237 1588

If you speak a different language

You can use the free telephone interpreting service.

  1. Call us after 9.00am.
  2. Ask for an interpreter.
  3. Tell us what language you speak. 
  4. An interpreter will join you shortly.
If you are Deaf or hearing impaired

We can use the Video Relay Service to provide information after 9:00am. Visit the NZ Relay website to see how it works. (external link)

Contact us by post or fax

Please note, applications received to PO Box 50 546, Porirua 5240 after 6 May 2017 will be returned to sender.

Tenancy Tribunal applications

PO Box 76469
Manukau 2241


PO Box 50-445
Porirua 5240
Fax +64 4 237 7884


PO Box 50-394
Porirua 5240
Fax +64 4 237 6351

Unit Title Applications

Ministry of Business, Innovation and Employment
PO Box 76469
Manukau 2241

Our locations

City locations:

For help with forms or specific tenancy questions, please call our Service Centre on 0800 836 262 (0800 Tenancy) in the first instance.

The locations below are open from 8.30am to 4.30pm weekdays (excluding public holidays).

To make sure someone is available to help you, please make an appointment by calling 0800 836 262 (0800 Tenancy).


Level 8
280 Queen Street


Level 2
161 Cashel Street


Level 3
Westpac House
430 Victoria Street


Level 1
205 Victoria Street


Level 4, MIT Building
25 Davies Avenue
(Cnr Davies Ave and Manukau Station Road)

Regional locations:

If you would like to visit us at our regional locations, you must make an appointment. You can do this by calling 0800 836 262 (0800 Tenancy).

Central Region

New Plymouth

Southern Region


Email us

If you have a question or need to get hold of us outside of opening hours, email us using the relevant form below:

Completed and signed your bond refund form? Scan and email it to

Our Compliance Team monitors and enforces compliance with the Act. If you are concerned about serious or ongoing breaches of the Act that affect vulnerable people, read about what they do and how to contact the team.

Official Information Act requests

The Official Information Act (OIA) provides access to information held by Government agencies.

You do not need to submit an OIA request for information that is publically available or to request general information and advice. For general information and advice requests you may use the tenancy enquiry form.

If you want to obtain official information held by MBIE and subject to the Official Information Act, you can fill out the MBIE Official Information Act request form.

Rating form

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For general enquiries please contact us