Service centres

Contact us by phone

Calling us is free within New Zealand. We're open from 8.00am - 5.30pm, Monday to Thursday and 9.00am - 5.30pm on Friday, excluding public holidays.

Tenancy information
0800 836 262

(0800 TENANCY)
Overseas: +64 4 238 4695

Bond
0800 737 666

Please have your bond number ready when you call
Overseas: +64 4 238 4693

Compliance
0800 222 012

Unit Title Applications
0800 864 884

(0800 Unit Title)
Overseas +64 4 237 1588

Language line

If English isn't your first language, you can use a free telephone interpreting service called Language Line. (external link) Interpreters are available for 43 different languages. Call us after 9.00am, ask for Language Line and tell us which language you speak. Hold the line and we'll get an interpreter within a couple of minutes.

Video Relay Service

If you are Deaf or hearing impaired, after 9.00am we can use the Video Relay Service to provide information. Visit the NZ Relay website to see how it works. (external link)

Contact us by post, fax or email

Please note, applications received to PO Box 50 546, Porirua 5240 after 6 May 2017 will be returned to sender.

Tenancy Tribunal applications

PO Box 76469
Manukau 2241

Bond

PO Box 50-445
Porirua 5240
+64 4 237 7884
bond.refunds@tenancy.govt.nz

Compliance

PO Box 50-394
Porirua 5240
Fax +64 4 237 6351

Unit Title Applications

Ministry of Business, Innovation and Employment
PO Box 50-111
Porirua 5240
+64 4 237 0606

Our locations

City locations:

If you need help regarding a form or you have a specific tenancy enquiry, in the first instance please phone our Service Centre on 0800 836 262 (0800 Tenancy).  The city locations listed below are open from 8.30am to 4.30pm weekdays (excluding public holidays).  If you would like to visit us for personal assistance, to ensure our staff are available to assist you, we strongly recommend that you make an appointment by calling 0800 836 262 (0800 Tenancy).

Auckland

Level 8
280 Queen Street
Auckland

Christchurch

Level 2
161 Cashel Street
Christchurch

Hamilton

Level 3
Westpac House
430 Victoria Street
Hamilton

Wellington

Level 1
205 Victoria Street
Wellington

Manukau

Ground Level
7 Ronwood Avenue
Manukau





Regional locations:

If you would like to visit us for personal assistance at any of the regional locations below, you must make an appointment by calling 0800 836 262 (0800 Tenancy).

Northern Region

Tauranga

Central Region

Gisborne
Napier
New Plymouth

Southern Region

Dunedin
Invercargill
Timaru

Email us

If you have a question or need to get hold of us outside of opening hours, email us using the relevant form below:

Lodge a complaint

If there are ongoing breaches of the Residential Tenancies Act, our compliance team can monitor and enforce compliance. If you think there has been a serious or ongoing breach of the Act, use this online form to lodge a complaint.