Contact us by phone
Calling us is free within New Zealand. We're open from 8.00am - 5.30pm, Monday to Thursday and 9.00am - 5.30pm on Friday, excluding public holidays.
Tenancy information0800 836 262
Overseas: +64 4 238 4695
Bond0800 737 666
Please have your bond number ready when you call
Overseas: +64 4 238 4693
Compliance0800 222 012
Unit Title Applications0800 864 884
(0800 Unit Title)
Overseas +64 4 237 1588
If English isn't your first language, you can use a free telephone interpreting service called Language Line. (external link) Interpreters are available for 43 different languages. Call us after 9.00am, ask for Language Line and tell us which language you speak. Hold the line and we'll get an interpreter within a couple of minutes.
Video Relay Service
If you are Deaf or hearing impaired, after 9.00am we can use the Video Relay Service to provide information. Visit the NZ Relay website to see how it works. (external link)
Please note, applications received to PO Box 50 546, Porirua 5240 after 6 May 2017 will be returned to sender.
PO Box 76469
PO Box 50-445
+64 4 237 7884
PO Box 50-394
Fax +64 4 237 6351
Ministry of Business, Innovation and Employment
PO Box 50-111
+64 4 237 0606
If you need help regarding a form or you have a specific tenancy enquiry, in the first instance please phone our Service Centre on 0800 836 262 (0800 Tenancy). The city locations listed below are open from 8.30am to 4.30pm weekdays (excluding public holidays). If you would like to visit us for personal assistance, to ensure our staff are available to assist you, we strongly recommend that you make an appointment by calling 0800 836 262 (0800 Tenancy).
280 Queen Street
161 Cashel Street
430 Victoria Street
205 Victoria Street
7 Ronwood Avenue
If you would like to visit us for personal assistance at any of the regional locations below, you must make an appointment by calling 0800 836 262 (0800 Tenancy).
- Bond enquiry form
- Unit titles enquiry form
- Tenancy enquiry form
- Tenancy Official Information Act request
Lodge a complaint
If there are ongoing breaches of the Residential Tenancies Act, our compliance team can monitor and enforce compliance. If you think there has been a serious or ongoing breach of the Act, use this online form to lodge a complaint.