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Better rentals for tenants and landlords.

Hei whakapai ake i ngā mahi reti mō ngā kainoho me ngā tāngata tuku whare.

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  • Rent, bond & bills
  • Healthy homes
  • Maintenance & inspections
  • Ending a tenancy
  • Disputes
  • Forms & resources
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Unit Title Services

Looking for information about unit titles? Learn about unit titles and body corporate on our new website.

Learn about unit titles

Healthy homes standards

Featured

The healthy homes standards became law on 1 July 2019.

Learn about the standards
Healthy homes standards

Market rent in Avondale (Auckland) 01 Jun 2019 - 30 Nov 2019

  • Bonds 172
  • Lower420
  • Median550
  • Upper605

Find the market rent in your area

Featured

Find out about recent changes to tenancy law.

Law changes

Use our residential tenancy agreement.

PDF 2.1 MB

Sort out problems or disputes during a tenancy.

Disputes

Have a bond refunded at the end of a tenancy.

Bond refunds

News

  • Our hours this holiday period What you need to know about contacting us over the holiday period.
  • Proposed changes to Residential Tenancies Act 1986 Associate Housing Minister Kris Faafoi has announced proposed changes to the Residential Tenancies Act 1986.
  • Update on Nancy, our Tenancy Services trial chatbot Tenancy Services has been trialling a chatbot (known as “Nancy”) on the tenancy.govt.nz website.
See all News

Online tools

  • Heating assessment tool
  • Insulation tool
  • Make or manage a Tenancy Tribunal application online
  • Lodge your bond online
  • Find out how much notice to give to end your tenancy
  • Help ensure compliance by using our checklist for landlords
  • Find information about unit titles and body corporate
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Popular Topics
  • Lawns and gardens

    Tenants and landlords are responsible for different tasks in the grounds of a property.
  • Giving notice to end a tenancy

    If you want to end your tenancy, it's important to understand the rules for giving notice.
Popular Forms and Templates
  • Residential tenancy agreement

    This form is for a landlord and tenant to fill in together before the tenant moves in. It sets out the key things the landlord and tenant agree to do, like when rent is paid, if pets are allowed, etc.
    PDF 2.1 MB
  • Pre-tenancy application form

    This form is for a landlord to gather information from a prospective tenant.
    PDF 336 KB
  • Bond refund form

    Use this form at the end of a tenancy, to claim the bond lodged with Tenancy Services. It must be filled in and signed by the same people who signed the original Bond lodgement form.
    PDF 1 MB
  • Bond lodgement form

    Use this form at the beginning of a tenancy. It records how much bond money the landlord has collected, and it is sent with the money to Tenancy Services to be held until the tenancy ends and the tenant moves out.

    PDF 760 KB
  • Insulation statement

    Landlords must either complete this form or attach an insulation statement containing the same information.
    PDF 851 KB
  • Starting a tenancy toggle secondary menu
    • New to renting toggle third level menu
      • Your rights and responsibilities
      • Information for new tenants
      • Information for new landlords
      • Landlord compliance checklist
      • Pre-tenancy applications
      • Initial property inspection
      • Insurance
    • Types of tenancies toggle third level menu
      • Periodic or fixed-term tenancy
      • Boarding houses
      • Service tenancy
    • Tenancy agreements toggle third level menu
      • Required statements
      • Adding conditions
      • Discrimination
      • Address for service
      • Rules about pets
    • Who is protected toggle third level menu
      • Who tenancy law protects
      • Who tenancy law doesn't protect
    • Flatting
    • Renting affected properties toggle third level menu
      • Properties affected by meth
      • Renting a damaged property
  • Rent, bond & bills toggle secondary menu
    • Market rent toggle third level menu
      • Market rent explained
      • Difference between rental figures
    • Rent toggle third level menu
      • Charging rent
      • Receipts and accurate records
      • Rent increases and reductions
      • Rent arrears and overdue rent
    • Bond toggle third level menu
      • Charging a bond
      • Lodging a bond
      • Refunding bond
      • Transferring bond
      • Changing a name on a bond record
      • Preventing problems with bonds
    • Letting fees and key money
    • Utilities and other payments
    • Water and wastewater charges
  • Healthy homes toggle secondary menu
    • About the healthy homes standards
    • Heating standard
    • Insulation standard
    • Ventilation standard
    • Moisture ingress and drainage standard
    • Draught stopping standard
    • Exemptions to the healthy homes standards
    • Healthy homes compliance timeframes
  • Maintenance & inspections toggle secondary menu
    • Insulation toggle third level menu
      • Current insulation regulations
      • Exceptions to the current insulation regulations
      • Insulation safety
      • Insulation tool
    • Heating and ventilation
    • Smoke alarms in rental properties
    • Mould and dampness
    • Property maintenance toggle third level menu
      • General maintenance responsibilities
      • Lawns and gardens
      • Digital, phone and internet services
    • Repairs and damages toggle third level menu
      • Repairs after a natural disaster
    • Access
    • Inspections
    • Pests and infestations
    • Locks and security
    • Laws and bylaws
    • Quiet enjoyment
  • Ending a tenancy toggle secondary menu
    • Giving notice to end a tenancy
    • Change of landlord or tenant toggle third level menu
      • Change of landlord
      • Change of tenant
      • Selling a rental property
      • Mortgagee sale
    • Expiry of a fixed-term tenancy
    • Ending a fixed-term early
    • What to do when a tenancy ends
    • Serving notices
    • Abandoned premises and goods toggle third level menu
      • Abandoned premises
      • Abandoned goods
    • Subletting
    • What to know when a tenancy ends
  • Disputes toggle secondary menu
    • Breaches of the Act toggle third level menu
      • Unenforceable clauses in tenancy agreements
      • About the Compliance and Investigations team
    • Disputes process
    • Self-resolution
    • FastTrack Resolution
    • Mediation toggle third level menu
      • Getting ready for your mediation session
      • What happens at mediation
      • After mediation
    • Tenancy Tribunal toggle third level menu
      • How to apply
      • Completing an application
      • How long it takes for a Tenancy Tribunal hearing
      • Getting ready for the hearing
      • Attending the Tribunal hearing
      • Decisions the Tenancy Tribunal can make
      • If you disagree with the decision
    • Enforcing decisions toggle third level menu
      • Enforcing orders from the Tribunal
      • Finding an address
      • Enforcing an attachment order
    • Searching Tribunal orders
  • Forms & resources toggle secondary menu
    • Bond lodgement form
    • Additional tenants bond lodgement form
    • Bond refund form
    • Additional tenants bond refund form
    • Bond transfer form
    • Change of landlord/agent form
    • Change of tenant form
    • Tenancy Tribunal application online
    • Application for contact information
    • Boarding House Agreement
    • Pre-tenancy application form
    • Property Inspection Report - fillable
    • 14-day notice to remedy – breach of landlord responsibilities
    • 14-day notice to remedy – all other breaches
    • 14-day notice to remedy – rent arrears
    • Residential tenancy agreement
    • Flat/house sharing agreement
    • Notice of rent increase
    • Notice of rent increase - boarding house tenancy
    • Notice to terminate a periodic tenancy - where owner requires premises to occupy themselves or for a family member
    • Notice to terminate a periodic tenancy - where landlord requires premises for occupation by employees
    • Notice to terminate a periodic tenancy - where the premises have been sold and vacant possession is a condition of the sale
    • Notice to terminate a periodic tenancy - from tenant to landlord
    • Notice of intention not to continue a fixed-term tenancy - from tenant to landlord
    • Notice of intention not to continue a fixed-term tenancy - from landlord to tenant
    • Notice to terminate a periodic tenancy - from landlord to tenant
    • Sample rent summary
    • Subscribe to our newsletters
    • Contact details for the landlord
    • Ordering tenancy publications
    • Lodge and pay your bond online
    • Contact the Compliance and Investigations team
    • Landlord compliance checklist
    • Rental issues - when you've tried everything else
    • Insulation statement
    • Enforcing a sealed mediator’s order or a Tenancy Tribunal order
    • Dealing with disputes video
    • Maintenance and inspections video
    • Starting a tenancy video
    • Chinese captioned video - tips about starting a tenancy 观看带有中文字幕的介绍影片
    • Ending a tenancy video
    • Rent, bond and bills video
    • Compliance and investigation video
    • Renting and You - a guide for landlords and tenants (English Translation)
    • Short guide to good renting (English translation)
    • Short guide to good renting (Samoan translation)
    • Short guide to good renting (Tongan translation)
    • Short guide to good renting (Simplified Chinese translation)
    • Short guide to good renting (Traditional Chinese translation)
    • Renting and You - a guide for landlords and tenants (Samoan translation)
    • Renting and You - a guide for landlords and tenants (Tongan translation)
    • Renting and You - a guide for landlords and tenants (Simplified Chinese translation)
    • Renting and You - a guide for landlords and tenants (Traditional Chinese translation)
    • Renting and You - a guide for landlords and tenants (Arabic translation)
    • Renting and You - a guide for landlords and tenants (Hindi translation)
    • Renting and You - a guide for landlords and tenants (Japanese translation)
    • Renting and You - a guide for landlords and tenants (Korean translation)
    • Renting and You - a guide for landlords and tenants (Māori translation)
    • Renting and You - a guide for landlords and tenants (Tagalog translation)
    • Renting and You - a guide for landlords and tenants (Spanish translation)
    • Insulation requirements
    • Healthy homes standards: Heating guidance
    • Healthy homes standards: Insulation guidance
    • Healthy homes standards: Ventilation guidance
    • Healthy homes standards: Moisture ingress and drainage guidance
    • Healthy homes standards: Draught stopping guidance
    • Heating Assessment Tool
    • Insulation tool: Do you need to upgrade your insulation?
    • Insulation statement template
    • Insurance statement template
    • Healthy homes intent to comply statement – residential tenancies
    • Healthy homes intent to comply statement – boarding house tenancies