Who’s responsible for keeping your rental home in a good condition? In this video, you’ll see both tenants and landlords have a role to play.

Insulation Statements are now compulsory with all new tenancy agreements. Insulation will be compulsory in all rental homes from 1 July 2019.

Landlords should make sure their rental properties can be well heated and ventilated. Warm and healthy rental properties help tenants avoid illnesses and make them more likely to stay longer.

Working smoke alarms or detectors are compulsory in all rental homes. New smoke alarms must be photoelectric and have a long battery life, or be hard-wired.

Rental homes need to be free from mould and dampness before being rented out. During a tenancy, tenants need to keep the house well-aired and remove any mould straight away.

Landlords need to provide and maintain their rental properties in a reasonable state of repair. This means making sure they’re safe and healthy to live in. 

If something gets damaged in a rental property, or needs repairing, it’s important to know who’s responsible for fixing and paying for the problem.

Landlords can enter their rental properties at certain times, for certain things. They must give the right amount of notice, or get their tenant’s permission. They must also respect the tenant’s peace and privacy.

Regular property inspections are important. They're also an opportunity for landlords and tenants to keep in contact with each other.

Landlords need to make sure the property is free from pests and tenants need to keep their house in a condition that doesn’t encourage pests. They also need to know what to do if there’s an infestation.

All houses need to be reasonably secure. Both landlords and tenants are responsible for maintaining a reasonable level of security.

Landlords are required to provide tenants with a safe and healthy home. To achieve this, they need to meet requirements set out by various laws and bylaws.

Quiet enjoyment means being able to enjoy reasonable peace, comfort and privacy, and allowing others to enjoy the same.

If a rental property has been damaged in a natural disaster – such as an earthquake, a storm or a flood – the landlord and tenant should get in touch with each other to check everyone is safe and to discuss any damage.