Sometimes it’s difficult to see eye to eye on a problem. This video will outline the options available for resolving a dispute.

Breaches of the Act

When a tenant or landlord breaches the Residential Tenancies Act (the Act), it’s important to understand what you can do to put it right.

In this section

Unenforceable clauses in tenancy agreements Enforcement measures for the regulator Dealing with anti-social or unacceptable tenant behaviour About the Compliance and Investigations team

Disputes process

Landlords and tenants have options for resolving disputes – self-resolution, FastTrack Resolution, mediation or Tenancy Tribunal hearings. 

Self-resolution

Self-resolution means sorting out problems by talking to the other person. It can lead to a less stressful and more positive working relationship in the tenancy.

FastTrack Resolution

FastTrack Resolution is a service provided by Tenancy Services to help landlords and tenants formalise an agreement that’s been reached after a dispute.

Mediation

Mediation helps landlords and tenants talk about and solve their problems. 

The mediator is there to discuss the problem, and help you come up with a workable solution. They are not there to tell you what to do and won’t decide anything for you.

In this section

How to apply and complete your application Getting ready for your mediation session What happens at mediation After mediation

Tenancy Tribunal

The Tenancy Tribunal can help you if you have an issue with a tenant or landlord that you can’t solve yourself. The Tribunal will hear both sides of the argument and can issue an order that is legally binding.

In this section

How to apply Completing an application How long it takes for a Tenancy Tribunal hearing Getting ready for the hearing Case conference Attending the Tribunal hearing Decisions the Tenancy Tribunal can make If you disagree with the decision

Enforcing decisions

If you’ve been to mediation or the Tenancy Tribunal to resolve an issue, you will likely have a decision. You can enforce the decision if the other person isn’t doing what it requires them to.

In this section

Enforcing orders from the Tribunal Finding an address Enforcing an attachment order

Searching Tribunal orders

Find out about the Tenancy Tribunal orders online website which features Tenancy Tribunal orders.