Mediation helps landlords and tenants talk about and solve their problems. 

The mediator is there to discuss the problem, and help you come up with a workable solution. They are not there to tell you what to do and won’t decide anything for you.

Important COVID-19 information: The ability to have face-to-face mediations may be impacted by the COVID-19 restrictions in your area. Teams will be in contact to let you know what this means for you.

If you have a face-to-face mediation at our premises you will be asked to show a valid My Vaccine Pass when you enter. There are other requirements such as wearing a face mask and signing-in. Mediation over videoconference or telephone is available if you are not able to meet these requirements.

For more information see COVID-19 information for landlords and tenants.


Find out how to do your mediation application.


You should prepare for your mediation so you know what you want to say. Also remember to bring any documents that relate to the issue.


The mediator will help you talk about the issue with the other person and reach an agreement.


What happens after mediation depends on whether or not you came to an agreement.