To resolve your dispute as quickly as possible, ensure the form is correctly filled out. Find out what supporting information may be useful to provide.

Make sure your application is complete

To help us resolve your dispute as quickly as possible, make sure all the details of your application are entered clearly and correctly. Make sure you include all supporting information.

We may ask you to provide more information if we need it. If we then don’t hear from you within 5 working days, we’ll go ahead and schedule either mediation or adjudication.

Use plain language to describe your problem

The application form asks you to tell us about the problems you’re having in the tenancy. You should use plain English to describe the situation. You don’t have to use ‘legal’ language and you’re not required to quote the law or provide specific sections of the Act. It’s the adjudicator’s job to apply the Act.

Provide all supporting documents

Make sure you supply all relevant supporting documents with your application. They must be on A4-sized paper, clear, easily read and one-sided (as they’ll be scanned or photocopied).

Do not attach original documents, photographs, or bank statements. You can bring these to mediation or the Tribunal hearing.

It’s very important to provide copies of the following documents:

  • tenancy agreement (if there’s no written tenancy agreement, note this on your application)
  • 14-day notice to remedy (if any)
  • letters between you and the other party (if any).

Documents needed if you’re seeking overdue rent

Include a summary of the rent from the start of the tenancy to show what’s overdue. This means records that clearly set out weekly or fortnightly payments, which of these payments were missed and the total amount overdue.

Receipts and records explains the best way of recording rent payments.

Documents needed if you’re seeking compensation for damages

State on the application what the damages are that you’re seeking. Then include: 

  • a written list of the damages and the amounts sought
  • the total amount of compensation you’re claiming, along with copies of invoices (if any) quotes and receipts for the work being undertaken.

If the work has not been completed when you apply, note this on your application and you’ll need to provide the invoices for the work at your Tribunal hearing. 

Learn more about repairs and damages

Documents needed if you’re claiming water rates

State on the application the amount of water rates you’re seeking. Then for a:

  • current tenancy – include a copy of the last water invoice (not a reminder notice)
  • tenancy that has ended – include either a special water reading or the last water invoice with a manual final water reading. 

Documents needed if applying for a disposal order

Provide a list of abandoned items left behind by the tenants.

Abandoned goods has more on what to do with things that have been left behind after tenants have moved out.

Which names to put on the application

Include the full names of every person you’ve been dealing with.

Application by the tenant

List all the tenants involved in the claim as the ‘applicant’. List the ‘other party’ as whoever’s named as landlord in the tenancy agreement. For example, if a property manager and owner are listed on the agreement, include both names on the application.

If the complaint relates solely to the property manager or agent, you can make the application against only the property manager or agent. 

Application by the landlord

Record all parties named as ‘landlord’ in the tenancy agreement as the ‘applicant’.

List the ‘other party’ as:

  • all the tenants named in the tenancy agreement
  • any tenants you have a verbal tenancy agreement with, even if they’re not named in the written agreement. 

Applications involving a trust

If the landlord or tenant is a trust, provide the names of the actual people involved in the trust. For example, ‘Bob Smith and Angela John as trustees for The Bob & Angela Trust’.

Providing the address for service

You’ll need to provide an address for the other party so they can be served with notices of mediations and Tenancy Tribunal hearings, called an address for service.

If you’re a landlord applying to the Tribunal after the tenancy has ended

If the tenancy ended:

  • less than 2 months ago:
    • you can use the tenancy address
    • use the address for service written on the tenancy agreement.
  • more than 2 months ago:
    • do not use the address for service written on the tenancy agreement.

If the tenancy ended more than 2 months ago, provide one of the following:

  • a new contact address for the tenant, which was given to you in writing by the tenant within 2 months before you made the Tribunal application
  • a physical address where the tenant now lives, or where notice can be served on the tenant personally, or
  • the name and address of a solicitor or an agent that the tenant has authorised to receive service on their behalf.

If you don’t have the other party’s address for service

If you can’t find the other party’s address for service, or there’s evidence that notice sent to that address has not been received, you may apply for substituted service (other ways to bring the notice to the attention of the other party).

Substituted service can include serving notice:

  • on a relative or partner of the other party (who is known to be in contact with the party)
  • to the other party at their workplace.

If you know where the party works, or you have contact details for their family members, provide those details in your application. Also, include details about what you’ve done to try to find an address for service for the other party. Provide an alternative address that you’d like the Tribunal to use, and say why the other party will receive the notice if it’s served there. If the landlord is a company, you can use their registered company address. You can find this on the Companies Office website(external link)

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