How to apply to the Tenancy Tribunal
Find out how to apply to the Tenancy Tribunal and how much it will cost.
Important COVID-19 information on the Tenancy Tribunal: During the COVID-19 lockdown, the Tenancy Tribunal has the power to have hearings on the papers presented, without each party attending in person. The Tribunal may also have hearings by telephone or videoconference. How this works in practice will be managed by the Tenancy Tribunal itself.
Landlords and tenants should talk to each other, work together and take care of each other wherever possible. Try to come to an arrangement that suits everyone. We need to work together and help each other to fight Covid-19.
More information about this announcement
Questions and answers (Ministry of Housing and Urban Development (external link) )
Visit the central government COVID-19 website (external link)
Applying to the Tenancy Tribunal
To apply to the Tenancy Tribunal you need to complete an application form. Before you begin make sure you know:
- how to apply
- how much it costs
- what you need to provide
- what happens if things get resolved before the hearing.
You will also need to complete this application if:
How to apply online
Applying online is a four step process. You may not be able to complete the application on some mobile phones. If you can, please complete your application on a desktop or laptop computer. If you don’t have one, you can do this at your local library or internet café.
Application process:
- register to apply for the first time
- log in to the Tenancy Tribunal Application online tool
- fill in the application form
- pay the application fee online and submit the application.
Make a new application online (external link)
What you'll need
- a RealMe® login. If you don’t already have one it only takes a few minutes to set one up.
- a working email address
- your bond number (if you have a bond lodged)
- electronic copies of your tenancy agreement and other supporting documents.
Create a RealMe® login (external link)
How to pay
Pay for your online application by:
- Visa or MasterCard
- online banking if you’re with ANZ, ASB, BNZ, Kiwibank, TSB or Westpac.
It will take about 10 minutes to apply online. You can do this all at once, but if you need more time the system will save your application for up to 30 days.
Making a Tenancy Tribunal application online – frequently asked questions
Guidelines for completing your application
Make an application on paper
We only accept applications that use the latest version of the Tenancy Tribunal application form. We will not accept any older versions of the form.
If possible, it is best to apply online. The process is quick, and you will know you’re submitting a correct and complete application the first time.
If you do need to apply using a paper form, please contact us and we can post you a form. Some Citizens Advice Bureau Offices or Community Law Centres may also have copies of the form they can post to you.
You can pay for your paper application by:
- eftpos or cash at any Westpac bank
- cheque (payable to Tenancy Services)
Once you’ve completed the form and paid your application fee, send it (with all supporting documents) to:
PO Box 76469
Manukau 2241
Make sure you use the above address. Any applications received to PO Box 50 546, Porirua 5240 after 6 May 2017 will be returned to sender.
How much it costs to apply
The application fee is $20.44 (including GST).
If you are the one making the application, you pay the fee. If you’re on a benefit, Work and Income may be able to help you.
If you’re successful, the Tenancy Tribunal can order the other party to pay you the application fee. You need to ask for this when making your application.
If your claim goes to mediation, part of the agreement may be that the other person pays you the application fee.
Making a cross-application
If there’s an application against you, you may also have problems you want to resolve at the same time. If this is the case, you can make your own application. This is called a cross-application.
You need to state this clearly on your application. Then we can try to schedule both applications at the same time.
What happens once you’ve made your application
Once you’ve made your application, we will either:
If we schedule a hearing, you’ll receive a notice of hearing. The notice will include details about the dispute, as well as the hearing date, time, and location.
To view, amend, respond to, or provide more information for an existing application, please log in to your account online:
Amend an existing application (external link)
If your application has already been submitted, you will be able to upload additional supporting documents or add a note to the application. You will not be able to change any existing documents or information that was previously added.
If you sort things out before the hearing
If your dispute gets resolved before the hearing, let us know immediately. Then we can use the hearing time for someone else.
If the hearing is within the next 5 days, contact the relevant district court (external link) .
If you withdraw your application, you will not get a refund of the application fee. We will only refund the fee if:
- you made a double payment
- you paid but then didn’t submit your application.
