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	What do you need to know when you’re starting a new tenancy? Watch this video, where a young house gets some helpful tips from another. Read more: Starting a tenancy Starting a Tenancy (transcript) Smaller house: Hey, guess what? I’m getting tenants for the first time. Have you ever had tenants? Bigger house: Oh, it’d be a fair few over the years. I assume everyone’s signed the tenancy agreement? Smaller house: A-durr, everyone knows you have to do that. But um ... what’s the clemency decreement thing again? Bigger house: The tenancy agreement is something the landlord and the tenants have to sign. It’s actually a contract, but you knew that. Smaller house: Yeah yeah. Oooh! Ha hey, what’s happening now? Bigger house: They’re taking pictures of you. Smaller house: Ah, cool. It’s like an episode of Homes of the Rich and Famous! Bigger house: Rental homes of a middle income street, more like! Smaller house: Come here and say that! Bigger house: Settle down. If you’re a bit new to renting, there’s a couple of must-do’s. Make sure everyone’s signed the tenancy agreement and knows whether it’s periodic or fixed term. Take pictures of the general condition of the property, appliances and any existing damage or wear. Smaller house: Make sure you get my good side. Bigger house: Be good if you had a quiet side. There’s more info on this website. Close transcript
	Who’s responsible for keeping your rental home in a good condition? In this video, you’ll see both tenants and landlords have a role to play. Read more: Maintenance & inspections Video: Maintenance and inspections (transcript) Smaller house: (sneeze) Bigger house: You okay? Smaller house: I think I’m getting a cold. Bigger house: Sure it’s not a case of man-sion flu? Smaller house: Oh-oh very... (coughing) Bigger house: You’re in awful condition, has your landlord done an inspection lately? Smaller house: What’s an inspection? Bigger house: Hmmm...I see. Have your tenants brought it up? Smaller house: They’ve coughed a bit, if that’s what you mean. Bigger house: Do they open your windows once in a while? They’re supposed to. Smaller house: I think they’re all painted shut. Hang on, I’ll try and force one of them open... ... no. They’re not moving. Bigger house: Mine work fine. Ahh. Smaller house: My piles are playing up as well... Bigger house: Poor thing! If you’re a landlord, you should do regular inspections and must maintain the property in a reasonable state. Make sure there are working smoke alarms, heating and drainage. Make sure it can be ventilated and the insulation complies with the upcoming rules. And tenants, you need to keep the place tidy and clean, get some fresh air into it, leave the smoke alarms where they are, and tell the landlord if something’s wrong, like blocked drains or sticky windows, ok? There’s more info on this website. Close transcript
	Sometimes it’s difficult to see eye to eye on a problem. This video will outline the options available for resolving a dispute. Read more: Disputes Dealing with Disputes (transcript) Apartment: OMG. Have you heard the latest goss? Smaller house: No! Spill the beans. Apartment: Well, you didn’t hear it from me... Smaller house: Of course not. Apartment: The girl in 14b hasn’t paid her rent. Smaller house: Oh oh! Controversial! Apartment: It gets better. The landlord actually came over yesterday to speak to her about it. Smaller house: Juicy. Apartment: Anyway they shared a bowl of mini-pretzels and she told him all about it. Smaller house: And? Apartment: So, turns out her sister had a bit of an incident with a glacier. Smaller house: Ha ha ha ha. Apartment: She fell into a crevasse during a nine-day hike across the Tibetan plateau to marry a sherpa she met online. Smaller house: Oh, not again. Apartment: So now she needs money for an emergency air-lift. Smaller house: Oh, shut the door! Apartment: It is shut! So the landlord said “well, these things happen.” Smaller house: That’s true. Apartment: And they’ve figured out a payment plan kind of thing. Smaller house: Oh, happy endings all round. Apartment: I love living here. Smaller house: I love you. Apartment: If you’ve got a dispute with your landlord or tenant, try and resolve it between yourselves. Then you can formalise your agreement with FastTrack Resolution. If not, there’s always Mediation or a Tenancy Tribunal Hearing. Smaller house: I really look up to you. There’s more info on this website. Close transcript
	Tenancy Tribunal application online If you have a dispute with your tenant or landlord and need help to resolve it, you can apply to the Tenancy Tribunal online.
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	Ordering tenancy publications If you do not have access to a printer and require a hard copy of a publication, please contact us.
	Lodge and pay your bond online Landlords and Tenants can now lodge bonds with Tenancy Services using the online bond payment system.
	Contact the Compliance and Investigations team If there are ongoing breaches of the Residential Tenancies Act, our compliance team can monitor and enforce compliance.
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