Bond information changes include when:

• a tenant changes
• a landlord changes
• a tenant needs to update their contact details.

If you are a tenant and your contact details change, you can either:

• update your details in Bond Hub, or
• email us with the updated contact information.

What to do when a tenant changes

For the incoming (new) tenant

We need to know when an incoming tenant moves in if:

• they are on the tenancy agreement, and
• they pay a bond.

For the outgoing (leaving) tenant

We need to know when an outgoing tenant moves out if:

• they paid a bond, and
• at least 1 of the tenants on the tenancy are continuing with the tenancy.

Landlords can submit change of tenant requests in Bond Hub:

Change of tenant using Bond Hub(external link)

If all the tenants move out

If all tenants move out, the landlord will need to lodge a bond refund request in Bond Hub.

Manage a bond refund online(external link)

Landlord or property manager changes

We need to know if there is a change of landlord or property manager. The bond information must be updated whether the change is permanent or temporary.

Find out what to do if the landlord or property manager changes.

Change of landlord

Landlords can submit a change of landlord request in Bond Hub:

Change of Landlord in Bond Hub(external link)

Updating your details (tenant)

If you are a tenant, you can update the following details in Bond Hub:

• name change (if legally changed)
• contact number
• email address
• address for service
• contact preference (email or SMS notifications).

View or update bond and contact details(external link)