Disputes process » Tenancy Services

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COVID-19: New Zealand has moved to the traffic light system (COVID-19 Protection Framework). We are working on updating our COVID-19 information for landlords & tenants. Check back soon.

Find out more about the traffic light system.

Self-resolution

Self-resolution means sorting out problems by talking to the other person. It can lead to a less stressful and more positive working relationship in the tenancy.

FastTrack Resolution

FastTrack Resolution is a service provided by Tenancy Services to help landlords and tenants formalise an agreement that’s been reached after a dispute.

Mediation

Mediation helps landlords and tenants talk about and solve their problems.

The mediator is there to discuss the problem, and help you come up with a workable solution. They are not there to tell you what to do and won’t decide anything for you.

In this section

Getting ready for your mediation session What happens at mediation After mediation

A house, a garage, three people and a tree

Tenancy Tribunal

The Tenancy Tribunal can help you if you have an issue with a tenant or landlord that you can’t solve yourself. The Tribunal will hear both sides of the argument and can issue an order that is legally binding.

In this section

How to apply Completing an application How long it takes for a Tenancy Tribunal hearing Getting ready for the hearing Attending the Tribunal hearing Decisions the Tenancy Tribunal can make If you disagree with the decision