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Self-resolution 

Self-resolution means sorting out problems by talking to the other person. It can lead to a less stressful and more positive working relationship in the tenancy.

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FastTrack Resolution 

FastTrack Resolution is a quick way to confirm agreements reached between landlords and tenants.

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Mediation 

Mediation helps landlords and tenants talk about and solve their problems. 

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Tenancy Tribunal 

The Tenancy Tribunal can formalise what is agreed at mediation, or can make a ruling on an issue that can’t be resolved and issue an order that is legally binding on the parties involved in the dispute.