1
Self-resolution 

Self-resolution means sorting out problems by talking to the other person. It can lead to a less stressful and more positive working relationship in the tenancy.

A townhouse, two people and a tree
2
FastTrack Resolution 

FastTrack Resolution is a service provided by Tenancy Services to help landlords and tenants formalise an agreement that’s been reached after a dispute.

A house, two people and a tree
3
Mediation 

Mediation helps landlords and tenants talk about and solve their problems. 

In this section

Benefits of mediation Scheduling mediation Prepare for mediation What happens at mediation After mediation
A house, a garage, three people and a tree
4
Tenancy Tribunal 

The Tenancy Tribunal can formalise what is agreed at mediation, or can make a ruling on an issue that can’t be resolved and issue an order that is legally binding on the parties involved in the dispute.

In this section

How to apply Completing an application How long it takes for a Tenancy Tribunal hearing Getting ready for the hearing Attending the Tribunal hearing Decisions the Tenancy Tribunal can make If you disagree with the decision