Self-resolution means sorting out problems by talking to the other person. It can lead to a less stressful and more positive working relationship in the tenancy.

A townhouse, two people and a tree
FastTrack Resolution 

FastTrack Resolution is a service provided by Tenancy Services to help landlords and tenants formalise an agreement that’s been reached after a dispute.

A house, two people and a tree

Mediation helps landlords and tenants talk about and solve their problems. 

A house, a garage, three people and a tree
Tenancy Tribunal 

The Tenancy Tribunal can formalise what is agreed at mediation, or can make a ruling on an issue that can’t be resolved and issue an order that is legally binding on the parties involved in the dispute.