Improving our tenancy bond service
We’ve made changes to our tenancy bond services. These involve moving our services online and making technical improvements, including integration with property management software.
These changes will:
- provide faster bond transactions over time, including lodgements, top-ups, updates and refunds
- allow real-time visibility of bond transactions for landlords and tenants
- provide better consistency for our services during busy periods.
Bond Hub
We have introduced Bond Hub, an online self-service tool where landlords can:
- view all their bonds in one place
- lodge new bonds or top up existing bonds (including pet bonds)
- submit bond refund requests online
- submit change of tenant requests online
- submit and respond to change of landlord requests online
- view and update their contact details.
Landlords must register to use Bond Hub. This will require them to create a login for Bond Hub using a RealMe, Microsoft, or Google account.
When landlords lodge a bond using Bond Hub, they can nominate the tenant to pay this bond. Tenancy Services will then send an email to the tenant with a secure link that allows them to make the payment. Tenants do not need to register or log in to complete this transaction.
Tenants should make sure their email address is up to date with Tenancy Services. This will allow them to receive notifications from Bond Hub.
Make sure your email address is up to date
Online bond refund requests
Bond Hub allows landlords to arrange bond refund requests online. This will replace the need for paper forms and will make it easier to keep bond records up to date.
Tenants can review bond refund requests arranged this way before payments are released.
Changes of landlord or tenant
Landlords can enter online requests to change the landlord or tenants for a property. This replaces the need for paper forms.
Change requests created in this way will be provided to landlords or tenants for respective review before they are finalised.
Bond records and updates to tenant contact details
Tenants can view details of their current bond. They can also enter online requests to update their contact details.
SMS notifications for tenants
Bond Hub allows tenants to be notified via text messaging (SMS) in addition to email, for matters that require their review.
Previous updates
Business-to-business integration with property management software (PMS)
Some property management software (PMS) vendors have integrated with our updated business-to-business connection. From 1 December 2025, landlords and property managers can arrange bond refund requests using PMS from these vendors.
Tenants must have an up-to-date email address with Tenancy Services for their landlord to arrange a bond refund using their PMS.
Make sure your email address is up to date
For more information on using PMS for bond refund requests, see the following page on our website:
Using property management software for bonds
Our business-to-business connection also allows integrated PMS to:
- do bulk bond lodgements, where multiple bonds can be lodged in a single transaction
- top up bonds
- track the status of requests
- make direct debit and direct credit payments (including from trust accounts).
- submit bond refund requests
- submit change of tenant requests
- submit change of landlord requests.
The following software vendors have integrated with our new business-to-business connection:
- Console (ReapIT)(external link)
- Keyhook(external link)
- MRI Palace(external link)
- MyRent (external link)
- Pando Loop Tenancy(external link)
- Quinovic(external link)
- RentHQ(external link)
- Renti(external link)
- RentManager NZ(external link)
- Tenancy.co.nz(external link)
Software vendors who would like to integrate with our business-to-business connection can subscribe to the Tenancy Bond API through MBIE’s API cloud platform.
Tenancy Bond API — api.business.govt.nz(external link)
If a PMS is not integrated with our business-to-business connection, its users must complete their bond transactions using either Bond Hub.
Pet bonds
New laws relating to tenants requesting and keeping pets took effect on 1 December 2025. These include the ability for tenants to request pet consent. These also include the ability for landlords to charge a pet bond along with other reasonable conditions.
Pet bond transactions can be completed online via Bond Hub, or via PMS that is integrated with our business-to-business connection.
Landlords cannot charge a pet bond for pets that were allowed and agreed before 1 December 2025.
Help and support
If you need help with using Bond Hub, we have created guidance.
If you use property management software, contact your software vendor for queries about their software and functionalities. They will be able to confirm when any new functionality is available, and how it will work in their system.
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