When you become involved with a bond refund, things might look a little different – but the process will be simpler and easier to track.

What has changed

Bond Hub is an online self-service tool where landlords can view, lodge or top up bonds for their rental properties.

Tenants can use Bond Hub to:

• respond to bond refund requests online (if they have their contact preferences set to email or text message)
• respond to change of tenant requests online (if they have their contact preferences set to email or text message)
• view their current bond details
• view and update their contact details
• opt to receive text message (SMS) notifications for Bond Hub requests.

We will no longer use paper forms for these transactions.

These changes will let tenants get clearer updates on what’s happening during refund or change processes, and see fewer delays caused by lost or incomplete forms.

What you need to do

Make sure we have your correct email address

Bond Hub sends request and update notifications by email or text (SMS).

If we don’t have your correct email address or mobile number, we will send you these notifications by post. This will slow the process down and may cause you to miss some deadlines.

You can view and update your contact details in Bond Hub.

Viewing and updating bond contact details(external link)

Keep your tenant number safe

Your tenant number is important. You will need it to:

• Respond to bond refund communications
• Confirm or approve refund details

You can find your tenant number in your bond records. If you do not have a tenant number or cannot find it, you can contact us for help.

Contact us

Tenant numbers are unique for each tenancy. Tenants should keep their tenant number safe and not share it with anyone, including their landlord or other tenants.