Lodging a new bond
If landlords have charged a general bond, a pet bond, or both, this needs to be lodged (deposited) with Tenancy Services. Landlords can lodge the bond online, using Bond Hub.
If the landlord uses property management software (PMS), they can lodge the bond using that software instead of using Bond Hub.
Steps to lodge a new bond in Bond Hub
If you are a landlord, you can follow the steps on this page if you want to lodge:
- a new general bond, or
- a new general bond and a new pet bond at the same time, as part of the same tenancy.
If you have already lodged a general bond and want to add a pet bond to that tenancy, you can refer to our page on adding pet bonds:
How to add a pet bond to an existing tenancy in Bond Hub
You should confirm that your contact information in Bond Hub is correct before lodging a bond. This will allow us to send you a confirmation via email or post once you have successfully lodged a new bond.
If the tenant will pay the bond to Tenancy Services
If the tenant wants to pay the bond directly to Tenancy Services, the landlord must lodge the bond in Bond Hub first. As part of their lodgement request, the landlord can nominate the tenant to pay the bond. Bond Hub will then send an email to that tenant, which contains a link they can use to make their payment.
The landlord can only nominate a tenant to pay the bond if the tenant has an email address with us and has their contact preference set to 'email'. If needed, tenants can update their contact details and preferences online.
Make sure your email address is up to date
Step 1 — Log in to Bond Hub
If you are a landlord and have:
- not used Bond Hub before, you will need to register first.
- used Bond Hub before, you can sign in.
For more information about how to register and log in, visit the 'Using Bond Hub' page.
Step 2 — Lodge a new bond
Under ‘Lodgement requests’, select ‘New lodgement’.
You will then be taken through the steps to lodge a new bond:
- Check your name and Landlord ID are correct.
- Enter the tenancy address.
- Enter the tenancy details, including weekly rent amount.
- Enter bond details, including general bond and pet bond amounts. If there is no pet bond, enter $0).
- Enter tenant details.
Tenant details include the tenant’s:
- name
- date of birth
- contact details and contact preference (providing us with a tenant’s email address means they will get faster notifications)
- entry date — the date the tenant starts living at the property.
Select ‘Add tenant’ to add more tenants.
Set up the bond payment
When setting up payment for the new bond, you can either:
- nominate the landlord (yourself) to pay the bond, or
- nominate a tenant to pay the bond, if they have an email address with us and have their contact preference set to 'email'.
If you are nominating a tenant to pay the bond, make sure the email address you have for that tenant matches the one they have with us.
If the tenant does not have an email address with us, or does not have their contact preference set to 'email', you cannot nominate that tenant to pay the bond. If you cannot nominate any tenant to pay the bond, you must nominate the landlord to pay.
Once you submit your bond lodgement, Bond Hub will prepare a secure payment page for the person nominated to pay the bond.
Step 3 — Pay the bond
If the landlord is paying the bond
If you are the landlord and have nominated the landlord to pay the bond, submitting your bond lodgement will bring you to a secure Bond Hub page where you can enter your payment information.
If a tenant is paying the bond
If you are a tenant and have been nominated to pay the bond, you will receive an email from Bond Hub that contains a payment link. You may need to check your spam or junk email folders for this email.
Once you have received this email, open it and click on the preview link. This will bring you to a secure Bond Hub page where you can enter your payment information.
Paying the bond
Payments are all online and we accept:
- Mastercard
- Visa credit
- debit card.
Payments can also be made by Account2Account from a personal bank account.
You will be asked to provide an address as part of the payment process. This address must be the postal address associated with the bank account you are using to pay the bond.
Once the bond is paid
After the bond is paid, both the landlord and tenant will get confirmation the bond has been successfully lodged. We will send confirmation by email or post, depending on their contact preference.
The confirmation will include details about the bond lodgement. This includes the bond number, Landlord ID (for landlords) and Tenant Number (for tenants).
Tenant numbers are unique for each tenancy. These will look like "Tenant-12345678". If you are a tenant and we ask you to provide or enter your tenant number for future transactions, you must provide this in full ("Tenant-12345678", and not just "12345678").
Tenants should keep their tenant number safe and not share it with anyone, including their landlord and other tenants.
When you are lodging a new bond or paying a bond in Bond Hub, your session will automatically time out after 15 minutes for security reasons.
If this happens when you are lodging a new bond, Bond Hub may have saved some details of your lodgement request. You should check your drafts in case a copy of your request is available there.
If this happens when you are paying a bond, you should first check your bank transactions or contact your bank to confirm if your payment has proceeded.
- If payment has taken place, contact us so that we can confirm if we have received your payment, and help resolve any issues.
- If you are a landlord paying the bond and payment has not taken place, you should check your drafts for a copy of your request in case you need to resubmit this.
- If you are a tenant paying the bond and payment has not taken place, you can click on the payment link in your email and select “Request new access token”. This will give you a link to a new secure page where you can make your payment.
Last updated: 13 October 2026
