If you are a tenant, you can access your bond information and update your contact details online.

Keeping your contact details up to date is the best way to make sure we can process your bond refund faster at the end of your tenancy.

You do not need to register with Bond Hub, but you do need to verify your personal details to get access.

You can:

• view your bond to check details of your bond record
• update your contact details and choose your preferred method of contact.

If you want to do both you will need to access the system once to view your bond and again to update your contact details.

Access your bond information or tenant contact details(external link)

Before you start

You will need to enter:

• your tenant number
• your last name
• your email address or mobile number.

We will match this in our system to verify you. If we can not verify you based on this, we will ask you for some more information:

• your bond number
• tenancy address
• tenancy start date

Once we verify you, we will send you a notification with a link and a one-time access code. Click the link and enter your tenant number. You will be able to either view your bond or change your contact details, including your preferred method of communication.

Tenant numbers

Your tenant number is an 8-digit number that starts with Tenant (for example, Tenant-12345678) It is unique to you and your tenancy.

If your bond was lodged on or after 1 December 2025, you'll find your tenant number in your bond lodgement confirmation email from Tenancy Services. It may also be included in more recent correspondence about your bond. If you can't find it, check your spam or junk folder. If you still can’t find it, contact us.

Contact us

What happens next

If you have changed your contact details you will get a notification to confirm that your contact details have been updated.

You do not need to notify us separately of any changes to your contact details, but you do need to notify your landlord.