What landlords can do using the software

If your software is integrated with our system, landlords can:

• lodge a new general bond or pet bond
• lodge a bond top-up for a general bond or pet bond
• arrange a refund of a general bond or pet bond.

You can use PMS to make bulk bond lodgements. This makes it easier to lodge multiple bonds at one time.

New users must register first

If you are a new user, there is a one-off registration process to complete. Your PMS vendor will guide you.

How to pay a bond using the software

You must lodge the bond using your PMS and you can pay the bond as part of this process.

You can choose to pay the bond by direct debit or direct credit.

Paying by direct debit

You need to be registered with Tenancy Services as an authorised direct debit payer.

If you have paid by direct debit in the past, you are already an authorised payer and can use this payment method. If you have not, you will need to register first to become an authorised direct debit payer.

How to register to become an authorised direct debit payer

Step 1 — Read, complete and sign a direct debit authority form

• This form details the terms and conditions of the service. It will remain in force until you advise us you want to cancel the arrangement.
• You may only register one bank account for deduction. If it is not a transactional account, check with your bank that it supports direct debits.

Step 2 — Email the form to Tenancy Services

Email: bond.finance@mbie.govt.nz

Step 3 — Receive your identifier number from Tenancy Services

Once your form has been processed, Tenancy Services will email you a unique direct debit authority identifier. This is called a DDAUTHID.

Take note of your DDAUTHID. It must be used each time you initiate a direct debit payment. Do not share it with anyone — it is linked to the bank account from Step 1.

How to pay by direct debit

Step 1 — Complete and sign the direct debit payment form

Make sure the total bond amounts match the total amount of payment. A payment form must be completed every time you lodge bonds.

Step 2 — Enter the bond lodgement details

Select the option for ‘direct debit’. Upload the direct debit payment form before submitting your bond lodgement.

Step 3 — We send you a notification

We let you know the amount of the payment and the date the funds will be deducted from your nominated bank account. You need to make sure the funds required to meet the payment are in your account on this date.

Need help

If you need help paying by direct debit, email bond.finance@mbie.govt.nz 

Paying by direct credit

Step 1 — Register with Tenancy Services

You need to be registered with Tenancy Services as an authorised direct credit payer. Email bond.finance@mbie.govt.nz to set this up before you lodge a bond.

Step 2 — Prepare a remittance advice

Prepare a remittance advice, providing a summary (or schedule) of the bond amount to be paid in relation to each bond lodgement. A remittance advice must be completed every time you lodge bonds.

Step 3 — Enter the bond lodgement details

Select the option for ‘direct credit’. Upload the remittance advice before submitting your bond lodgement.

Need help

If you need help paying by direct credit, email bond.finance@mbie.govt.nz 

How to arrange a bond refund using the software

Landlords can arrange a bond refund in their PMS. Using PMS is a faster way than completing the bond refund form.

Tenancy Services must have an up-to-date email address for the tenant. The tenant can update their email address with us by emailing their correct details.

Tenants — make sure your email address is up to date

If a tenant does not have an email address

If the tenant does not have an email address, you can arrange a refund using the bond refund form.

How to apply for a bond refund

What the tenant needs to do

The tenant will get an email with a link to a Tenancy Services page and a one-time verification code. 

The tenant will need to select the link to go to the Tenancy Services Bond Hub and enter the verification code and their Tenant Number for the tenancy.

The tenant can then accept or decline the bond refund amount that was entered by the landlord.

The tenant can check their bond records for their Tenant Number. If they do not have one or cannot find it, they can contact us.

Contact us

Help using the software

If you use a PMS, contact your software vendor for queries about their software and functionalities. 

Vendors who are integrated with our system

There are only particular software vendors who are integrated with our system. To find out who is integrated and what to do if you want your software to be integrated, go to the ‘About us’ section.

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