How to register for Bond Hub (transcript)

[Visual: Title screen appears with a white background. Black text reads ‘How to register for Bond Hub’. A simple graphic of houses is displayed. The Tenancy Services logo appears above the title.]

[Audio: Light music plays in the background.]

In this video, we’ll show you how to register for Bond Hub, so you can manage your tenancy bonds online.

[Visual: A green background appears showing three white outlined graphics of houses and trees. A white tick icon appears, then the scene pans to show additional houses and trees.]

Bond Hub is best suited to landlords or property managers who manage a small number of rental properties.

If you manage multiple properties, property management software that integrates with Tenancy Services may be a better option. See our website for more information.

[Visual: The title screen reappears, showing the Tenancy Services logo and the text ‘How to register for Bond Hub’ on a white background.]

Bond Hub is designed to be secure and safe, with strong protections in place to keep your information private and your activity protected.

[Visual: A green background screen appears. White text reads: ‘Before you start, have ready: your contact email, a RealMe, Microsoft or Google account to use for authentication, your Landlord ID (if you have one).’]

Before you begin, make sure you have access to the contact email address for the property’s landlord. This may be the email address of you as the landlord or the email of the business that manages the property.

You’ll also need a RealMe, Microsoft, or Google account to use for authentication.

Anyone who needs access to Bond Hub for these bonds must be able to use both the contact email address and the authentication account.

You will also need your Landlord ID, if you have one.

[Visual: A green background screen displays white text reading: ‘If you manage more than one Landlord ID using the same contact email, you must use a different authentication method for each ID. For example, RealMe for one and Google for another.’]

If you manage more than one Landlord ID using the same contact email, you must use a different authentication method for each ID (for example, RealMe for one and Google for another).

[Visual: A green background screen displays white text reading: ‘Your Landlord ID will look like this: LNL-12345678.’]

A Landlord ID is an eight-digit number starting with LNL. If you currently have a bond lodged with Tenancy Services, you’ll already have a Landlord ID. You can usually find it in recent emails or letters. If you can’t find it, contact us.
It’s important you enter it like it’s shown.

If you don’t have a bond lodged with us, you can continue without entering a Landlord ID.

[Visual: The Bond Hub welcome screen appears on a white background. The Tenancy Services logo is in the top left. Text reads ‘Welcome to Bond Hub’. Options are displayed for existing users to sign in and new users to register. The Register option is selected.]

Go to mybond.tenancy.govt.nz and select Register.

[Visual: The ‘Register as a landlord’ screen appears in Bond Hub, showing fields for entering a Landlord ID.]

If you have a Landlord ID, enter it here.

[Visual: The remainder of the ‘Register as a landlord’ form is shown. At the bottom, white text on a green background reads: ‘Required fields are marked with a red asterisk’.]

Then enter your details, including your name or trading name, contact name, email address, and phone number.

Choose your landlord type.

Use the search box to find the option that best matches your situation.

[Visual: The landlord type search box is shown with options including local authority, private organisation, private owner, private trust, and property management organisation. ‘Private owner’ is selected. The screen returns to the ‘Register as a landlord’ page.]

If you’d like to add a contact address for the landlord, select Yes and start typing your address in the Lookup Address field.

[Visual: The Lookup Address field is shown as address suggestions automatically appear while text is entered.]

Choose the correct address from the list and the remaining address fields will automatically populate.

If your address does not appear, select Provide my own address and enter it manually.

[Visual: The address fields are shown with an address being entered manually.]

[Visual: The CAPTCHA section at the end of the ‘Register as a landlord’ page is shown. Text characters appear in an image, with a field below to enter them. Links are shown to generate a new code or play an audio version.]

Complete the CAPTCHA to confirm you’re a real person. Select Submit.

Type the characters exactly as they appear. If it’s case sensitive, be sure to match uppercase and lowercase letters.

If it’s hard to read, you can use the audio option.

CAPTCHAs have a short lifespan, often around two minutes. If you take too long, it may fail even if entered correctly. If that happens, you’ll be asked to try again.

We’ll send you an email with a verification link.

[Visual: An example email is displayed. The subject line reads ‘Complete your Tenancy Bond Services registration’ followed by a reference number. The email text asks the user to click a blue verification link to complete registration and notes that the link expires after 24 hours.]

If you don’t get the email in your inbox, check your Junk or Spam folder.

Open the email and click the link — it’s valid for 24 hours.

[Visual: The blue verification link is selected, opening a Bond Hub screen titled ‘Sign up with an invitation code’. The invitation code field is pre-filled, with a blue Register button below.]

You’ll be taken back to Bond Hub with your invitation code already filled in. Select Register.

You’ll now see the sign-in screen.

[Visual: The ‘Welcome to Bond Hub’ sign-in screen appears. On the left are sign-in options for RealMe, Microsoft, and Google. On the right is an option for new users to register. The ‘Sign in with Google’ option is selected.]

Choose RealMe, Microsoft, or Google to sign in.

[Visual: A Google sign-in screen appears, prompting the user to select an account or use a different account. One account is selected.]

If you use RealMe, you will be taken to a screen to sign in with your username and password. If you don’t already have a RealMe account, you can create one at this step.

If you choose Microsoft or Google, you’ll be asked to sign in to the account you want to use.

You are now registered to use Bond Hub.

[Visual: The Landlord dashboard appears in Bond Hub. The Tenancy Services logo is in the top left. A green panel on the right displays landlord details including Landlord ID, name, contact email, and landlord type. Navigation options are visible for bond lodgement, top-up requests, and active bonds.]

You will be sent to your Landlord dashboard.

From here, you can view your bonds, lodge a new bond, or top up an existing bond.

Next time you want to sign in, go to mybond.tenancy.govt.nz and select Sign in.

Use the sign-in option you have set up for the account — RealMe, Microsoft or Google.

[Visual: End screen appears with a green background. The Tenancy Services logo is centred in white. Below it, a lighter green panel displays the website address ‘mybond.tenancy.govt.nz’. The Ministry of Business, Innovation and Employment and New Zealand Government logos appear along the bottom.]