We are making it quicker and easier to manage bond transactions. Tenants, landlords, and property managers will benefit from greater visibility and control over their bonds in one place.

We have been making changes to the tenancy bond service in phases. In 2024, we started by moving bond lodgements and top-ups online and introduced a new business-to-business connection for property management software users. In 2025, we have provided new functions for property managers and landlords and continue to make improvements.

Benefits of our changes

  • Faster bond transactions over time, including lodgements, top-ups, updates and refunds.
  • Real time visibility of bond transactions for landlords and tenants
  • Greater consistency in service during busy periods

Find out what this means for you and what you need to do.

As of 1 December 2025

The Bond Hub is here

The Bond Hub, our online self-service tool, is live. Bond Hub provides landlords with access to see all their bonds in 1 place. Landlords can also lodge or top up new bonds, including pet bonds.

Landlords can register now and verify their identity with RealMe, Microsoft or Google. Landlords have a dashboard view, which provides visibility of:

  • their active bonds
  • bond lodgement requests
  • top up requests.

When landlords lodge a bond in Bond Hub, they can nominate the tenant to pay. Tenancy Services will send an email with a secure link to the tenant on how to pay. Tenants do not need to register or login.

Registering for Bond Hub

Landlords

Landlords need to:

  • have a RealMe, Microsoft or Google account to verify their identity
  • have their Landlord ID, (a first-time landlord will be issued a Landlord ID once they have registered).

Bond Hub(external link)

Tenants

To complete some bond transactions online, tenants can prepare by:

  • updating their email address with Tenancy Services
  • saving their Tenant Number for their current tenancy when they receive it
  • contacting us if they do not know their Tenant Number.
How tenants can update their email address

Tenants can email bonddetailsupdate@mbie.govt.nz with their:

  • full name
  • tenancy address
  • email address
  • mobile phone number.

Bond refunds and other transactions

Currently, Bond Hub users will need to use the correct paper form to arrange bond refunds and change information on bond records. Use the latest version available on our website.

For bonds lodged on or after 2 December 2024, or if a bond number starts with 'BN', a copy of the signature page from the tenancy agreement needs to be submitted when requesting a bond refund. This is a temporary process until we move bond refunds to the Bond Hub in 2026, giving users greater flexibility and control.

Refunding a bond

Updating bond information

Property management software (PMS) updates

From 1 December 2025, landlords and property managers using property management software integrated with our updated business-to-business connection, can initiate bond refunds from within their property management software.

Tenants will receive an email with a secure link from Tenancy Services and need to agree or disagree with the refund in the response. Tenants do not need to register or login however they will need their Tenant Number. Check emails from Tenancy Services to find the Tenant Number or contact us for assistance.

A tenant should not share their Tenant Number with anyone. including their landlord.

If your PMS is not integrated with the new version of our business-to-business connection on 1 December 2025, all bond transactions will need to be completed in Bond Hub or via paper forms.

Consider getting property management software

Landlords and property managers should consider use of property management software. The software directly connects with Tenancy Services via our business-to-business connection.

There are multiple software vendors to choose from. Our business-to-business connection allows property management software to:

  • do bulk bond lodgements, where more than 1 bond is lodged in a single transaction
  • top up bonds
  • track the status of requests
  • make direct debit and direct credit payments (including from trust accounts)
  • initiate refunds from within the software.

Software vendors

The following software vendors have integrated with our new business-to-business connection:

Software vendors who would like to integrate with our business-to-business connection can subscribe to the Tenancy Bond API through MBIE’s API cloud platform. Read about how to set up and use the API.

Tenancy Bond API — API.business.govt.nz(external link)

Pet bonds from 1 December 2025

The law relating to tenants requesting and keeping pets has taken effect. Pet bond transactions can now be completed online via Bond Hub or property management software integrated with our business-to-business connection. Landlords cannot charge a pet bond for pets that were already agreed to before 1 December 2025.

More information about what the new pet consent rules mean for you.

Rules about pets

Help and support

If you need help with lodging a bond in Bond Hub, call our Customer Service Centre. We cannot lodge the bond for you over the phone, but we can talk you through how to use Bond Hub.

Customer Service Centre: (Call-free from within New Zealand.)
0800 TENANCY
0800 836 262

If you use property management software, contact your software vendor for queries about their software and functionalities. They will be able to confirm when any new functionality is available, and how it will work in their system.

You can subscribe to our Tenancy Matters newsletter or follow our Facebook page for the latest updates.

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