Steps to lodge a new bond in Bond Hub

Landlords can follow the steps on this page if they want to lodge:

• a new general bond, or
• a new general bond and a new pet bond at the same time, as part of the same tenancy.

If landlords have already lodged a general bond and want to add a pet bond to that tenancy, they should go to the section ‘Adding a pet bond to an existing tenancy’.

Adding a pet bond to an existing tenancy

If the tenant will pay the bond to Tenancy Services

If the tenant wants to pay the bond directly to Tenancy Services, the landlord must lodge the bond in Bond Hub first.

As part of this process, the landlord can choose the tenant as the payee, as long as the tenant has an email address. The tenant will then get an email with a link to pay. 

Step 1 — Log in to Bond Hub

If landlords have:

• not used Bond Hub before, they will need to register first.
• used Bond Hub before, they can sign in.

For more information about how to register and log in, go to the 'Using Bond Hub' page.

Using Bond Hub

Bond Hub(external link)

Step 2 — Lodge a new bond

Under ‘Lodgement requests’, select ‘New lodgement’.

Landlords will be taken through the steps to lodge a new bond:

• Check your name and Landlord ID are correct.
• Enter the tenancy address.
• Enter the tenancy details, including weekly rent amount.
• Enter bond details, including general bond and pet bond amounts. If there is no pet bond, enter $0).
• Enter tenant details.

Tenant details include the tenant’s:

• name
• date of birth
• contact details and contact preference (providing us with a tenant’s email address means they will get faster notifications)
• entry date — the date the tenant starts living at the property.

Select ‘Add tenant’ to add more tenants.

If you nominate the tenant to pay

If you nominate the tenant to pay the bond, they must have an email address, and their contact preference must be ‘email’.

Tenants — make sure your email address is up to date

If the tenant does not have an email address, you will need to nominate the ‘landlord’ to pay.

Step 3 — Set up payment

Payments are all online and we accept:

• Mastercard
• Visa credit
• debit card.

Payments can also be made by Account2Account from a personal bank account.

You can pay the bond yourself or nominate a tenant to pay if they have an email address.

• If you nominate a tenant, they will get an email with a link to pay.
• The person making the payment will be asked to provide an address as part of the payment process. This address is the person or company’s postal address that is associated with the bank account the bond is being paid from.

Once the bond is paid

The landlord and tenant will get confirmation the bond has been successfully lodged. We will send confirmation by email or letter, it depends on what their contact preference is.

The confirmation will include details about the bond lodgement. This includes the bond number, Landlord ID (if you are the landlord) and Tenant Number (if you are the tenant).

Tenants should keep their Tenant Number safe and not share it with anyone, not even their landlord.