Bond service changes coming in December 2025
From 1 December, we will be launching Bond Hub — an online self-service system that will help landlords, tenants, and property managers manage bonds more easily.
Bond Hub is launching on 1 December 2025
Bond Hub is designed to make managing bonds easier and more efficient and is part of a wider set of improvements coming soon.
Please note: These changes have not happened yet. Please continue to follow the current bond transaction process outlined on our website.
What’s changing from 1 December
Some bonds will get a new bond number — we'll let you know if that applies to you.
Pet and general bonds will be combined under one bond number.
Private landlords will be able to register to view and manage their bonds online in the Bond Hub. At first this will be lodgements and top-ups (including pet bonds). We’ll introduce more features, like bond refunds, later.
Property managers using integrated software will be able to initiate refunds digitally, along with lodgements and top-ups (including pet bonds).
Tenants will be able to complete some bond transactions online, for example paying a bond or responding to a refund. Tenancy Services will email you with information and instructions if you need to complete a bond transaction. More information about these transactions will be on our website closer to the time.
What you need to do now
- Keep using the current bond process as outlined on our website.
- Subscribe to our email newsletters for more updates and instructions closer to December.
We’re excited to bring you these improvements and will share more details soon.
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