Landlords and tenants can provide notice by an electronic address if it is provided as an additional address for service in the tenancy agreement. The physical address for service will still need to be provided.

The physical address for service must be a physical address in New Zealand. It can be your own place, or an address that mail can be received on your behalf. You should use an address that you can receive mail even after the tenancy ends.

As an additional address for service, you can include an electronic address or PO box. A landlord operating as a company can use their registered offices as an address for service.

If you are a landlord or tenant serving notice to an electronic address or PO box after 5pm, it is treated as being served on the next working day. It is good practice to send a follow-up message to ensure the other party has received the notice that is being served. We recommend using an alternative contact method.

If your address for service changes

If your address for service changes during the tenancy, you must give your new details to the other person within 10 working days. If we hold a bond for the tenancy, you also need to let us know within 10 working days.

You can let us know by emailing us your new details. Your email address must match the one we have on file.

Sending us a signed letter. Your signature needs to match what was on your lodgement form. Email us your new details to bonds@tenancy.govt.nz

Address for service on a Tribunal application

When applying to the Tenancy Tribunal, you need to provide an address for service for the other person. This is how they will receive notice of the Tenancy Tribunal hearing.

Completing an application to the Tenancy Tribunal