What landlords can do using the software

If your software is integrated with our system, landlords can:

• lodge a new general bond or pet bond
• lodge a bond top-up for a general bond or pet bond
• arrange a refund of a general bond or pet bond, depending on the software.

You can use PMS to make bulk bond lodgements. This makes it easier to lodge multiple bonds at one time.

New users must register first

If you are a new user, there is a one-off registration process to complete. Your PMS vendor will guide you.

How to pay a bond using the software

You must lodge the bond using your PMS and you can pay the bond as part of this process.

You can choose to pay the bond by direct debit or direct credit.

Paying by direct debit

You need to be registered with Tenancy Services as an authorised direct debit payer.

If you have paid by direct debit in the past, you are already an authorised payer and can use this payment method. If you have not, you will need to register first to become an authorised direct debit payer.

How to register to become an authorised direct debit payer

Step 1 — Read, complete and sign a direct debit authority form

• This form details the terms and conditions of the service. It will remain in force until you advise us you want to cancel the arrangement.
• You may only register one bank account for deduction. If it is not a transactional account, check with your bank that it supports direct debits.

Direct Debit Authority form [PDF, 436 KB]

Step 2 — Email the form to Tenancy Services

Email: bond.finance@mbie.govt.nz

Step 3 — Receive your identifier number from Tenancy Services

Once your form has been processed, Tenancy Services will email you a unique direct debit authority identifier. This is called a DDAUTHID.

Take note of your DDAUTHID. It must be used each time you initiate a direct debit payment. Do not share it with anyone — it is linked to the bank account from Step 1.

How to pay by direct debit

Step 1 — Complete and sign the direct debit payment form

Make sure the total bond amounts match the total amount of payment. A payment form must be completed every time you lodge bonds.

Step 2 — Enter the bond lodgement details

Select the option for ‘direct debit’. Upload the direct debit payment form before submitting your bond lodgement.

Step 3 — We send you a notification

We let you know the amount of the payment and the date the funds will be deducted from your nominated bank account. You need to make sure the funds required to meet the payment are in your account on this date.

Need help

If you need help paying by direct debit, email bond.finance@mbie.govt.nz 

Paying by direct credit

Step 1 — Register with Tenancy Services

You need to be registered with Tenancy Services as an authorised direct credit payer. Email bond.finance@mbie.govt.nz to set this up before you lodge a bond.

Step 2 — Prepare a remittance advice

Prepare a remittance advice, providing a summary (or schedule) of the bond amount to be paid in relation to each bond lodgement. A remittance advice must be completed every time you lodge bonds.

Step 3 — Enter the bond lodgement details

Select the option for ‘direct credit’. Upload the remittance advice before submitting your bond lodgement.

Need help

If you need help paying by direct credit, email bond.finance@mbie.govt.nz 

Arranging a bond refund using the software

Some PMS will allow landlords to arrange for bond refunds. This will often be faster than completing the bond refund form.

For a landlord to arrange a bond refund using their PMS, the tenant must have an up-to-date email address with Tenancy Services. Tenants can update their email addresses by sending an email to Tenancy Services.

Make sure your email address is up to date

If a PMS does not have a built-in feature to arrange for bond refunds, or if the tenant does not have an email address, they can arrange a refund using the bond refund form.

How to apply for a bond refund

Reviewing a bond refund request submitted from PMS as a tenant

When a landlord arranges a bond refund using their PMS, this will send an email to the tenant containing:

• a link to the Tenancy Services Bond Hub
• a one-time passcode.

Selecting the link will prompt the tenant to enter the one-time passcode as well as their tenant number. The tenant can then review the bond refund details, and accept or decline the bond refund amount entered by the landlord.

Tenants can find their tenant number in their bond records. Tenants who do not have a tenant number or cannot find it can contact Tenancy Services for help.

Contact us

Note that Tenancy Services can only disclose tenant numbers to their respective tenants. Tenancy Services cannot disclose tenant numbers to landlords or property managers. 

Help using the software

If you use a PMS, contact your software vendor for queries about their software and functionalities. 

Vendors who are integrated with our system

Only some vendors have integrated their property management software with our system. To find out who is integrated and what to do if you want your software to be integrated, visit the following page.

Improving our tenancy bond service