Steps to top up a bond in Bond Hub

Landlords can follow the steps on this page to lodge a bond top-up in Bond Hub.

If the tenant will pay the bond to Tenancy Services

If the tenant wants to pay the bond top-up directly to Tenancy Services, the landlord must lodge the bond top-up in Bond Hub first.

As part of this process, the landlord can choose the tenant as the payee, as long as the tenant has an email address. The tenant will then get an email with a link to pay.

Step 1 — Log in to Bond Hub

If landlords have:

• not used Bond Hub before, they will need to register first.
• used Bond Hub before, they can sign in.

For more information about how to register and log in, go to the 'Using Bond Hub' page.

Using Bond Hub

Bond Hub(external link)

Step 2 — Request a top up

Under ‘Top up requests’, select ‘New top up’ on the right-hand side.

Landlords will be taken through the steps to add a bond top-up:

• Check your name and Landlord ID are correct.
• Select the correct tenancy address and bond number.
• Choose the type of bond you want to top up (general bond or pet bond) and the top-up amount.
• Enter the new weekly rent amount and the new bond amount.
• Choose who is paying.

If you nominate the tenant to pay

If you nominate the tenant to pay the bond, they must have an email address and their contact preference must be ‘email’. If the tenant does not have an email address, you will need to nominate the ‘landlord’ to pay.

Step 3 — Set up payment

Payments are all online and we accept:

• Mastercard
• Visa credit, or 
• debit card. 

Payments can also be made by Account2Account from a personal bank account.

You can pay the bond yourself, or nominate a tenant to pay if they have an email address.

• If you nominate a tenant, they will get an email with a link to pay.
• The person making the payment will be asked to provide an address as part of the payment process. This address is the person or company’s postal address that is associated with the bank account the bond is being paid from.

Once the bond is paid

The landlord and tenant will get confirmation the bond has been successfully lodged. We will send confirmation by email or letter, depending on their contact preference.

The confirmation will include details about the bond lodgement. This includes the bond number, Landlord ID (if you are the landlord) and Tenant Number (if you are the tenant).

Tenants should keep their Tenant Number safe and not share it with anyone, not even their landlord.