Steps to add a pet bond in Bond Hub

Landlords can follow the steps on this page if they want to add a pet bond to an existing tenancy.

If landlords want to add a new pet bond and a new general bond at the same time, as part of the same tenancy, they can go to the section ‘How to lodge a new bond in Bond Hub’.

How to lodge a new bond in Bond Hub

If the tenant will pay the bond to Tenancy Services

If the tenant wants to pay the pet bond directly to Tenancy Services, the landlord must add the pet bond in Bond Hub first. 

As part of this process, the landlord can choose the tenant as the payee, as long as the tenant has an email address. The tenant will then get an email with a link to pay.

Step 1 — Log in to Bond Hub

If landlords have:

• not used Bond Hub before, they will need to register first.
• used Bond Hub before, they can sign in.

For more information about how to register and log in, go to the 'Using Bond Hub' page.

Using Bond Hub

Bond Hub(external link)

Step 2 — Request a top up

Under ‘Top up requests’, select ‘New top up’.

Landlords will be taken through the steps to top up:

• Check your name and Landlord ID are correct.
• Select the correct tenancy address and bond number.
• Choose the type of bond you want to top up (pet bond), the pet bond top-up amount and who is paying. Leave the general bond top-up amount at $0.

If you nominate the tenant to pay

If you nominate the tenant to pay the bond top-up, only the tenants who have an email address will be displayed. If the tenant does not have an email address, you will need to nominate the ‘landlord’ to pay.

Step 3 — Set up payment

Payments are all online and we accept:

• Mastercard
• Visa credit
• debit card.

Payments can also be made by Account2Account from a personal bank account.

You can pay the bond yourself, or nominate a tenant to pay if they have an email address. 

• If you nominate a tenant, they will get an email with a link to pay.
• The person making the payment will be asked to provide an address as part of the payment process. This address is the person or company’s postal address that is associated with the bank account the bond is being paid from.

Once the bond is paid

The landlord and tenant will get confirmation the bond has been successfully lodged. We will send confirmation by email or letter, depending on their contact preference.

The confirmation will include details about the bond lodgement. This includes the bond number, Landlord ID (if you are the landlord) and Tenant Number (if you are the tenant).

Tenants should keep their Tenant Number safe and not share it with anyone, not even their landlord.