Tenants can ask (in writing) for fibre broadband to be installed at the rental property and landlords must allow it, unless:
- installation would compromise the structural integrity, weathertightness or character of the property
- installation would breach any regulations
- the landlord intends to begin or takes material steps towards extensive renovations or repairs within 90 days of the tenant’s request, and installation would affect that work
- the landlord applies to the Tenancy Tribunal and it decides that the landlord does not have to install fibre.
Landlords must respond to a fibre request from tenants within 21 days of receiving it (this also applies to requests for more information from providers).