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Receipts and accurate records
… Landlords must keep rent and bond records for 7 years after the tax year to which they relate. If landlords apply to the Tenancy Tribunal to collect overdue rent, they should bring rent records, bank statements and rent books from the start of the tenancy to their hearing. Download our spreadsheet below for an example of how to record rent p…
Sample rent summary
This form can be used by landlords and tenants to track the payment of rent during a tenancy.
Charging rent
… usually paid by automatic payment, bank transfer, or cash. The landlord must give receipts when no other payment record is available to the tenant. Landlords must also keep rent records and the tenant can ask for a copy of these at any time. It’s a good idea for tenants to keep receipts and their own rent record. Receipts and accurate reco…
Getting ready for your mediation session
… will make sure that everything is lawful under the Residential Tenancies Act. Make sure you have any supporting documents ready for your mediation. These might include: rent records receipts for work done notices to remedy. You can ask to bring a support person. If you want to bring a support person, you need to ask the mediator. The…
Tenants - Ending a tenancy process
… any extra cleaning you may want to do. What tenants should do. Keep all of your tenancy documents in a safe place. Having your tenancy agreement, property inspection reports, rent records and letters to or from the landlord handy may help if there’s a dispute at the end. Pay everything you need to, and cancel any services. Continue to pay th…
FastTrack Resolution
… Therefore the debt must be calculated up to and including Wednesday (the day before the next payment will be made) as this is a day rent has not been paid for. Keeping accurate rent records. .…
Rent arrears and overdue rent
Tenants and landlords need to know what to do when rent is overdue, and where they can go for help. If tenants do not pay their rent on time it is a breach of the tenancy agreement and the Residential Tenancies Act 1986 (the Act). The tenancy agreement will say how the rent is to be paid and when. Responsibility for paying the…
Changing information on a bond record
It is important for landlords, property managers and tenants to keep the bond record up to date. You must notify us of any change to the following bond record details within 10 working days: when the landlord, property manager or tenant of a property changes and this impacts the bond record, or when the ‘address for service’ cha…
Build-to-rent tenancy
Build-to-rent properties are medium-to-large scale, multi-unit residential housing developments that are built to provide long-term rental accommodation. On this page. Information for landlords and tenants…
Market rent explained
Market rent is the amount a landlord might reasonably expect to receive, and a tenant might reasonably expect to pay, for a tenancy. It needs to be similar to the rent charged for similar properties in similar areas. If a landlord charges significantly higher rent than the market rent, a tenant can apply to the Tenancy Tribunal to…