Selling a property can be a stressful event at any time. When the property is rented, everyone should understand their rights and responsibilities.

When a rental property is being put on the market for sale, it can be stressful for both landlords and tenants. Landlords sell their properties for many reasons; it is important for them to respect that it is the tenants’ current home.

The process can be less stressful when landlords and tenants understand their rights and responsibilities throughout the sale process.

What happens to a tenancy when a property is sold?

There are 3 different scenarios that could apply when a landlord sells a property that is tenanted.

Landlords must let tenants know they’re selling

If a landlord puts the property on the market, they must tell the tenant in writing. They could also choose to let the tenant know before they put it on the market. A tenant may not react well to a real estate agent arriving unexpectedly on their doorstep.

Landlords should consider delivering the letter to the tenant in person so it can be discussed face to face. This is also a good time to talk about accessing the property for any preparations that need to take place.

Notice templates can be found at 'Giving notice to end a tenancy'.

Access to the property

Landlords must get the tenant's permission before entering the house to take photos. The tenant can refuse to allow photographs of their personal possessions.

Landlords must also get the tenant's permission to show potential buyers through the house, as well as professionals like a registered valuer, real estate agent or building expert.

Tenants can’t unreasonably refuse access, but they can set reasonable conditions. They may:

  • limit access to certain days and times of the week
  • refuse open homes and auctions at the property.

Tenants can insist that the property be shown to potential buyers by appointment only. They can also ask for a temporary rent reduction in return for permitting open homes (the landlord does not have to grant this). Tenants have the right to be always present at the home, including during open homes.

Communication and negotiation are important. Once everyone has agreed to a schedule of access, put it in writing and make sure it’s signed by everyone involved.

Once the sale has taken place

The landlord must tell the tenant who the new owner is and when they’ll take over. The landlord should also provide the new owner with a copy of the tenancy agreement.
Once a new owner takes possession of the property, they must tell the tenant:

  • their name
  • their contact details and a physical address for service
  • how to pay the rent (for example, online bank transfer).

The new landlord can provide tenant(s) an electronic address for service. Tenants can use the electronic address for service or PO box to serve notices.

Find out more about electronic address for service

The old landlord’s interest in the bond will pass to the new landlord. This means that the old landlord can no longer claim any bond, unless they do so before the date of settlement (or date of possession, if this is earlier). Landlords should seek independent advice to make sure any claim to the bond will not affect the sale agreement.

If Tenancy Services holds the bond, both the old and new landlords must send in a completed change of landlord/agent form.

Change of landlord form [PDF, 506 KB]

Rating form

Did you find this information helpful?

Last updated: 20 March 2025