Option 1. Apply to the Tenancy Tribunal

The landlord can apply to the Tenancy Tribunal for an order on how to deal with the goods.
The Tribunal can order the goods to be:

• disposed of
• returned to the tenant, or
• sold by the landlord.

The Tribunal can also order that the landlord uses any money from selling the goods to offset any claims the landlord has against the tenant.

Landlords must give the Tribunal the tenant’s address for service. If an email address was included as an address for service, this can be used. If the tenant can’t be served with notice of mediation or a hearing, the

Tribunal may not be able to hear the matter.

While waiting for a Tribunal hearing the landlord must store the goods.

More information on applying to the Tenancy Tribunal after the tenancy has ended

Option 2: Decide whether to store, dispose of, or sell the goods

Personal documents

If the items left behind are personal documents, the landlord must securely store them. If the documents aren’t claimed after 35 days, the landlord can either continue to store them and await any claims by the tenant or give them to the police and get a receipt.

All other goods

The landlord must take reasonable steps to assess how much the goods are worth.

If the goods are worth:

• less than the cost of storing, transporting and selling them, the landlord can immediately dispose of them as they see fit (except for personal documents)
• more than the cost of storing, transporting and selling them, the landlord must secure the goods for at least 35 days from the day they took possession of them. After 35 days, they can either:
  • continue to store them to await any claims by the tenant
  • sell the goods at a reasonable market price.

If the landlord sells the goods, they can deduct the cost of storing and selling them from the total amount they make. They can also apply to the Tenancy Tribunal to reclaim from this money anything else the tenant owes them (for example, overdue rent, damage repair, or cleaning costs).

If the total amount made by selling the goods does not cover the costs of storing, transporting and selling them, the landlord can seek the rest of the money from the bond.

To do this, send in the bond refund form (if the tenant left less than 2 months ago) or apply to the Tenancy Tribunal (if the tenant left more than 2 months ago). If the bond is not enough, the landlord may recover the costs directly from the tenant.

Any extra money made by selling the goods must be paid online, the same way a bond is lodged. If the landlord is claiming any of this money they must include a copy of the Tribunal Order supporting their claim, and the bank account details where the funds should be deposited. They can then make the payment the Tribunal has ordered. The tenant has one year to claim any money from us.

Lodge your bond online