From June 2026, Bond Hub will be able to manage bond refunds and changes of tenant online. This means no more paper forms and a faster, more transparent way to manage bonds.

When you become involved with a bond refund, things might look a little different – but the process will be simpler and easier to track.

If you are a landlord, these upcoming changes may be relevant to you in a different way. You can find more details in the following page:

Landlords: Bond refunds are going digital in 2026

What is changing

We previously launched Bond Hub for landlords in December 2025. Bond Hub is an online self-service tool where landlords can view, lodge or top up bonds for their rental properties.

In June 2026, we will introduce several changes to Bond Hub. These changes will allow tenants to:

  • respond to bond refund requests online (if they have their contact preferences set to email or text message)
  • respond to change of tenant requests online (if they have their contact preferences set to email or text message)
  • view their current bond details
  • view and update their contact details
  • opt to receive text message (SMS) notifications for Bond Hub requests.

We will also no longer use paper forms for these transactions.

These changes will let tenants get clearer updates on what’s happening during refund or change processes, and see fewer delays caused by lost or incomplete forms.

What needs doing now

Make sure we have your correct email address

Bond Hub sends request and update notifications by email.

If we don’t have your correct email address, we will send you these notifications by post. This will slow the process down and may cause you to miss some deadlines.

If you have not received emails from us before, your contact details might be out of date. You should get in touch with us and make sure we have the correct email details for you.

Make sure your email address is up to date

Keep your tenant number safe

Your tenant number is important. You will need it to:

  • Respond to bond refund communications
  • Confirm or approve refund details

You can find your tenant number in your bond records. If you do not have a tenant number or cannot find it, you can contact Tenancy Services for help.

Contact us

If your bond was lodged on or after 1 December 2025, your bond lodgement confirmation email from Tenancy Bond Services will include the tenant number. This email would have been sent to the email address you provided when the bond was lodged.

Do not disclose your tenant number to anyone else. You should keep your tenant number somewhere secure and easy to find when your tenancy ends.

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Last updated: 28 April 2026