What information landlords need to use Bond Hub

To use Bond Hub, landlords will need their:

• contact details
• Landlord ID (if you have one).

Landlord ID

A Landlord ID is an 8-digit number we issued you when you first registered as a landlord (for example, LNL-12345678).

If you have a bond currently lodged with Tenancy Services, you will have a Landlord ID. If you lodged that bond before 1 December 2025, we would have emailed your Landlord ID to you.

If you do not have a current Landlord ID

If you do not currently have a bond lodged with Tenancy Services, you will not have a Landlord ID. You will get one when you register on Bond Hub as a new user and lodge a bond.

If you have problems with your Landlord ID

If your Landlord ID does not work or if you have lost it, you can contact us.

Contact us

Steps to add a pet bond in Bond Hub

Landlords can use the following steps if they want to add a pet bond to an existing tenancy.

If you want to add a new pet bond and a new general bond at the same time, as part of the same tenancy, go to the section ‘How to lodge a new bond in Bond Hub’

How to lodge a new bond in Bond Hub

If the tenant will pay the bond to Tenancy Services

If the tenant wants to pay the pet bond directly to Tenancy Services, the landlord must add the pet bond in Bond Hub first. 

As part of this process, the landlord can choose the tenant as the payee, as long as the tenant has an email address. The tenant will then get an email with a link to pay.

Step 1 — Select what type of user you are

Go to Bond Hub and select either:

• ‘Sign in’ to log in if you have used Bond Hub before (under 'Existing user'), or
• 'Register' if you have not used Bond Hub before (under 'New user').

Bond Hub(external link)

How to register

You will need to fill out an online form with your name, contact details and Landlord ID (if you have one).

Once you submit your registration, you will get an email with a link to verify your email address. The link opens to a ‘Sign up’ page and you need to select the ‘Register’ button. The link expires after 24 hours.

If you need help, contact us.

Contact us

Step 2 — Log in to Bond Hub

You can log in with:

• RealMe
• Microsoft, or 
• Google.

If you use an email address to log in with any of these above options, it will only be used for this log in process. We will send all emails to the email address you entered in the Registration form.

Step 3 — Request a top up

Under ‘Top up requests’, select ‘New top up’.

You will be taken through the steps to top up:

• Check your name and Landlord ID are correct.
• Select the correct tenancy address and bond number.
• Choose the type of bond you want to top up (pet bond), the pet bond top-up amount and who is paying. Leave the general bond top-up amount at $0.

If you nominate the tenant to pay

If you nominate the tenant to pay the bond top-up, only the tenants who have an email address will be displayed. If the tenant does not have an email address, you will need to nominate the ‘landlord’ to pay.

Step 4 — Set up payment

Payments are all online and we accept:

• Mastercard
• Visa credit
• debit card.

Payments can also be made by Account2Account from a personal bank account.

You can pay the bond yourself, or nominate a tenant to pay if they have an email address. 

• If you nominate a tenant, they will get an email with a link to pay.
• The person making the payment will be asked to provide an address as part of the payment process. This address is the person or company’s postal address that is associated with the bank account the bond is being paid from.

Once the bond is paid, the landlord and tenant will get confirmation the bond has been successfully lodged. We will send confirmation by email or letter, depending on their contact preference.

The confirmation will include details about the bond lodgement. This includes the bond number, Landlord ID (if you are the landlord) and Tenant Number (if you are the tenant).

Tenants should keep their Tenant Number safe and not share it with anyone, not even their landlord.