When the landlord, property manager or tenant of a property changes, the bond record needs to be updated within 10 working days of the change.

We can only refund a bond to those listed in our system. Keeping the bond record up to date if a tenant or landlord changes during the tenancy makes it easier to sort out any problems later on.

This process will also need to be completed if you change your name.

When the tenant changes

If there is a change of tenant during a tenancy, you must complete a change of tenant form.

If all existing tenants are leaving, you need to complete a bond refund form. Landlords must lodge a new bond when a new tenancy starts.

The change of tenant form must be signed by:

  • the outgoing tenants to confirm they have no further claim on the bond
  • the new tenant(s)
  • the continuing tenant(s)
  • the landlord or property manager.

It takes about 5 working days to process this form. We will let you know once our records have been updated.

Change of tenant form

When the landlord or property manager changes

If the landlord or property manager changes during a tenancy, the new landlord or property manager must complete a change of landlord/agent form.

The change of landlord/agent form must be signed by:

  • the previous landlord/agent; and
  • the new landlord/agent.

It takes about 5 working days to process this form. We will let you know once our records have been updated.

Change of landlord/agent form

What happens if details are not up to date

If the bond records haven’t been kept up to date, there may be delays when it’s time to refund the bond.

Preventing problems with bonds

Where to send the completed forms

Once the forms have been completed and signed by all necessary parties, please submit the form (within 10 working days) by:

Rating form

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