Sometimes it’s difficult to see eye to eye on a problem. This video will outline the options available for resolving a dispute.

When a tenant or landlord breaches the Residential Tenancies Act, it’s important to understand what you can do to put it right.

Landlords and tenants have options for resolving disputes – self-resolution, FastTrack Resolution, mediation or Tenancy Tribunal hearings. 

Self-resolution means sorting out problems by talking to the other person. It can lead to a less stressful and more positive working relationship in the tenancy.

FastTrack Resolution is a service provided by Tenancy Services to help landlords and tenants formalise an agreement that’s been reached after a dispute.

Mediation helps landlords and tenants talk about and solve their problems. 

The Tenancy Tribunal can formalise what is agreed at mediation, or can make a ruling on an issue that can’t be resolved and issue an order that is legally binding on the parties involved in the dispute.

After you’ve been to mediation and have agreed on a way to resolve an issue, or if you’ve been to a Tenancy Tribunal Hearing, it’s likely you’ll have a decision that you can enforce if needed.

Find out about the Tenancy Tribunal orders online website which features Tenancy Tribunal orders.