Processing times for bond refunds
We are currently experiencing extended processing times for bond refunds, which may take up to 10 working days. We apologise for any inconvenience caused.
The Tenancy Bond system is being upgraded. It will be faster and easier to manage bond transactions online. Landlords and tenants can prepare by keeping bond records up to date.
Landlords can now view, lodge and top up bonds using Bond Hub, our new online self-service tool. First time users can register now.
Are the minimum standards for heating, insulation, ventilation, moisture ingress and drainage, and draught stopping in rental properties. All rental properties must comply.
A landlord can ask tenants to pay a bond when they move into a property.
A tenancy agreement is a contract between a landlord and a tenant. It sets out everything that a landlord and a tenant have agreed to about the tenancy.
Landlords and tenants have options for resolving disputes – self-resolution, FastTrack Resolution, mediation or Tenancy Tribunal hearings.