How the team works

Where ongoing breaches are identified, the team uses a number of interventions and enforcement activities to make sure landlords comply with their obligations under the Act. This includes holding landlords to account, and requiring them to change their behaviour where necessary.

As well as investigating alleged breaches, landlords and property management companies are proactively visited, and their business processes and systems are assessed for compliance with the Act.

Use the landlord compliance checklist to see if you meet the requirements under the Act.

What the team investigates

Some of the areas the team looks into are:

• if there are breaches that cause the condition of the premises(s) to be a significant risk to the health or safety of vulnerable people or groups of people.
• if the landlord has committed a serious breach or has persistently breached the Act.
• if the landlord’s actions risk undermining public confidence in the administration of tenancy law.

The team can't intervene in every issue that is brought to their attention.

In some cases people will be given specific advice or directed to the website to help them solve the issue themselves. This may include advice on issuing a notice to remedy or applying to the Tenancy Tribunal.

The team have a range of compliance tools to ensure landlords are meeting their obligations. These include (but are not limited to) formal warnings, enforceable undertakings, improvement notices and infringement notices. In the most serious cases, the team may decide to take proceedings against a landlord in the Tenancy Tribunal.

Get in touch with the Compliance team

If you think there has been a serious or ongoing breach of the Act, use this form to give us the details of your issue.

Contact the Compliance and Investigations team