If a tenancy issue arises, the best first step is to try to resolve it between yourselves. Open communication can often resolve concerns quickly and avoid unnecessary stress, time, and cost.

If you do reach an agreement, you can make it formal and enforceable using FastTrack Resolution, which helps record clear agreements and avoid issues later.

Make agreements clear with FastTrack Resolution

However, if you do need help from the Tenancy Tribunal, being well prepared can make a big difference. Complete and accurate applications help matters progress more smoothly, reduce delays, and create more opportunities for early resolution.

Based on common issues we see, here are five practical ways to help your application move forward efficiently.

1. Communicate before lodging an application

No one likes surprise tribunal applications. Letting the other party know that you’re considering an application - and why - can make a big difference.

Early communication can:

• prompt discussion
• encourage payment or agreement
• lead to resolution without needing mediation or a hearing.

In many cases, a conversation at this stage can avoid the need to apply at all.

2. Try mediation early - especially for rent arrears and outgoings

Mediation is often most effective when used early, particularly for rent arrears and outgoings.

Early engagement gives everyone the opportunity to:

• agree on realistic payment plans
• include clear terms for what happens if payments aren’t made
• resolve the issue before it escalates.

Taking action early can prevent delays and increase the chances of a successful outcome.

3. Keep contact details up to date

Accurate contact information is essential for a smooth process.

Before lodging an application, make sure:

• email addresses and phone numbers are current for all parties
• details haven’t just been copied from an old agreement.

Outdated contact details can delay service, cause rescheduling, or result in matters progressing further than necessary.

4. Provide current management authority (if applicable)

If you are a property manager, make sure:

• the correct landlord details are provided
• your current authority to act is included.

This is a legal requirement. Missing or outdated information may pause assessment and cause avoidable delays. Keeping this up to date helps everything move forward more quickly.

5. Avoid last-minute reschedule requests where possible

We understand that unexpected situations happen. However, reschedule requests made close to a mediation date can be difficult to accommodate. With high demand and limited appointment availability, late changes may result in missed opportunities for others to use that time. 

To help avoid disruption:

• plan ahead where possible
• if you’re a property manager, consider nominating a backup contact person who is authorised to act if needed.

Please note that Tribunal hearing adjournments are handled differently and are subject to Tribunal Practice Directions.

Tenancy Practice Directions(external link)

More information about the Tenancy Tribunal:

Tenancy Tribunal » Tenancy Services

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