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Maintenance & inspections

Damage and repairs

… . The tenant is not responsible for repairs or damage from burglaries, natural events (such as storms, floods and earthquakes), or fair wear and tear.…

Home Maintenance & inspections Damage and repairs
News 15 April 2024

Government announces proposed pet-related changes to tenancy laws

… introduce a pet bond (set at a maximum of 2 weeks' rent) that can be charged in addition to the existing bond make tenants liable for all pet damage to properties beyond fair wear and tear. This means a tenant is fully liable for any accidental or careless damage caused by pets, as well as any intentional damage, and require that tenants may…

Home About Tenancy Services News Government announces proposed pet-related changes to tenancy laws
Tenancy agreements

Adding conditions to the tenancy agreement

… What sort of conditions the landlord can add. A landlord can add extra conditions to the tenancy agreement if they relate to things that may damage the house or cause extra wear and tear. These could include: not allowing the tenant to smoke in the house limiting the number of people allowed to live in the house stating which areas on the pr…

Home Starting a tenancy Tenancy agreements Adding conditions
News 1 December 2025

New pet laws and Bond Hub launch

… reasonable conditions on keeping the pet, like charging a pet bond of up to two weeks’ rent (only one pet bond at a time) tenants are responsible for all pet-related damage beyond fair wear and tear existing pets allowed before 1 December do not require a new consent, and landlords cannot add conditions or charge a pet bond for them. Rules about…

Home About Tenancy Services News New pet laws and Bond Hub launch
News 18 August 2025

New pet rules for rentals coming soon – what landlords and tenants need to know

… Ministry of Business, Innovation and Employment (MBIE), just like general tenancy bonds. Tenant responsibilities. Tenants are liable for all pet-related damage beyond fair wear and tear — even if the pet belongs to another tenant. Damage includes anything resulting from keeping a pet, not just direct damage caused by the animal. If multipl…

Home About Tenancy Services News New pet rules for rentals coming soon – what landlords and tenants need to know
Damage and repairs

Pet-related damage

… What pet-related damage is. Pet-related damage is damage caused by any pet that is kept at the property. It is any damage caused by the pet that is more than fair wear and tear. This includes direct damage caused by the pet and indirect damage that results from keeping a pet. Examples of direct damage could be: scratched floo…

Home Maintenance & inspections Damage and repairs Pet-related damage
Rent, bonds & bills

Bonds

… pays the bond, and the landlord lodges (deposits) it with Tenancy Services who hold it during the tenancy. It is used to cover any pet-related damage that is more than fair wear and tear. If there is no pet-related damage, tenants should get a bond refund when their tenancy ends or when they stop keeping a pet (whichever comes first).

Home Rent, bonds & bills Bonds
Rules about pets

Pet rules to 30 November 2025

… disputes process. Disputes process. If there is pet-related damage. All tenants on the tenancy agreement are responsible for pet-related damage that is more than fair wear and tear. What you are responsible for depends on if the damage was done: before 1 December 2025, or on or after 1 December 2025. If the tenant and landlord d…

Home Starting a tenancy Rules about pets Pet rules to 30 November 2025
Refunding a bond

Refunding a general bond

… get a full refund of their general bond if the property: is in a reasonable condition and meets other requirements in the tenancy agreement has no damage, other than fair wear and tear has no repairs that are required. For more information on the types of damage and who is responsible for it, check the section ‘Damage and repairs’. Damag…

Home Rent, bonds & bills Bonds Refunding a bond Refunding a general bond
Refunding a bond

Refunding a pet bond

… can get a refund of their pet bond if: they are no longer keeping any consented pets at the property there is no pet-related damage to the property that is more than fair wear and tear, and the landlord and tenant have agreed to refund the bond. Pet-related damage. If there are still other consented pets at the property. A pet bond is…

Home Rent, bonds & bills Bonds Refunding a bond Refunding a pet bond