8 November 2019

Tenancy Services has been trialling a chatbot (known as “Nancy”) on the tenancy.govt.nz website.

A chatbot is a digital assistant that can provide answers to common questions. The trial’s purpose was to test whether chatbot technology is a useful additional channel for our website visitors.

The trial period has now finished and the chatbot has been removed from the website.  The information we have gathered during this pilot will be used to make improvements to the services we provide.

Thanks to everyone who interacted with Nancy and provided their feedback.

Landlords and tenants and others interested in renting can still find information on rights and responsibilities on our website, our Facebook page (external link) , and through our Tenancy Matters newsletter.

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