This rental house has a tricky situation, and talking to the landlord hasn’t helped. The whole street pitches in – could it be a case for the Tenancy Services Compliance & Investigations team?
Compliance & Investigation (transcript)
Little House: Hey, I’ve got a bit of a...problem.
Apartment: What is it?
Little House: There’s a hole by my back door...and you can see my drawers.
Apartment: Whoa, that’s nasty. Hey everyone!
Little House: Shoosh!
Apartment: Check out this guy’s drawers!
Old House: Eeeeew, your tenants should talk to the landlord.
Apartment: Yep, that’s the first thing to try.
Little House: They did, but he’s not fixing it. A child fell through it the other day.
Healthy House: My landlord once didn’t give the bond back. They had to go to the tribunal, where it all got solved.
Old House: What I reckon is if it’s been there for a while and the landlord’s not doing anything it’s a compliance issue. The Tenancy Services Compliance and Investigation Team can help with that.
Apartment: They stepped in when a friend of mine had a fire. Landlord hadn’t actually installed smoke alarms. Major. Fail.
Little House: Well, turns out the Tenancy Services Compliance and Investigation Team can help with compliance issues, like if the property is a significant risk to health or safety, or if the landlord has committed a serious or ongoing breach of the Act.
The team can also advise you on how to reach resolution yourself, and can visit landlords and property managers to audit their processes. There’s more information on this page.