Read our tips on how to prevent problems with rent payments during your tenancy.

At the beginning of a tenancy

Tenants and landlords should talk about their expectations and have a clear understanding of the agreement they’re entering.

Landlords

If you’re a landlord you should:

  • explain to tenants how rent in advance works
  • encourage tenants to pay rent automatically
  • outline expectations about how issues will be dealt with, so there are no surprises
  • highlight the importance of keeping in touch
  • keep current rental records (don’t try to construct a rent record at the end of the tenancy)
  • keep rent records and related financial information (for example, payment of damages) separate from other records.

Tenants

If you’re a tenant you should:

  • consider paying rent automatically
  • make sure any flatmates or boarders (excluding boarding house tenants) know when to pay you (and record any agreement you have with them). 

Download a flat-sharing agreement below.

During a tenancy

Both landlords and tenants should:

  • keep in contact with one another
  • check accounts regularly to make sure payments have been made or received
  • keep a file for all rent records, receipts and letters about rent
  • keep up to date with the latest market rents.

Landlords

If you’re a landlord you should:

  • contact the tenant immediately if a payment is missed, or not made in full
  • keep your rent records up to date
  • send regular rent summaries to your tenant
  • act professionally if the tenant has breached the tenancy agreement (don’t harass or threaten them).

Tenants

If you’re a tenant you should:

  • let the landlord know if you’re having difficulty paying the rent
  • pay your rent on time, even if you’re unhappy about something to do with the house or flat
  • budget for rent payments, especially during holiday periods like Christmas, so you can meet your rent obligations.

At the end of a tenancy

Landlords

If you’re a landlord you should: 

  • let the tenant know in writing how much rent they owe up to the end date of the tenancy
  • discuss any final payment arrangements, to make sure all the rent they owe is paid before they leave
  • let the tenant know when rent is up to date so they can get a bond refund.

Tenants

If you’re a tenant you should make sure rent is paid up to the end date of the tenancy before leaving to help with the bond refund. 

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