15 May 2020

On 14 May 2020, New Zealand moved to Alert Level 2.

More information on this announcement (Beehive website)(external link)  

More information on Alert Level 2 (central government website)(external link)  

Information for landlords and tenants

Please note that the rules for alert levels are subject to change. Find the most up-to-date COVID-19 information for landlords and tenants on this page.(external link)

What will change at Alert Level 2?

  • Tenants are able to move to a new rental property. Removal companies can assist with moving, with some conditions: movers will have to comply with physical distancing, personal hygiene and surface cleaning guidance and should keep records for contact tracing purposes.
  • Friends and family can help tenants move. If they are well known to the tenant, physical distancing procedures are not required. However, we recommend that personal hygiene and surface cleaning procedures are still adhered to and that those moving record the names and contact details of people who helped.
  • In-person inspections of occupied or vacant rental properties can take place. Landlords and tenants should adhere to physical distancing, personal hygiene and surface cleaning guidance and should keep records for contact tracing purposes.
  • Tenants cannot unreasonably refuse an inspection, however for those who are considered at risk of severe illness from COVID-19, that could be reasonable grounds for refusal. The list of people at risk of severe illness from COVID-19 can be found on the Ministry of Health website(external link).
  • Maintenance can be undertaken. Physical distancing and hygiene guidance should be followed when inside homes, including surface cleaning on the area that is being worked on. Records should be kept for contact tracing purposes.
  • Open homes are permitted under Alert Level 2 with the tenant’s consent as long as the guidance on physical distancing, personal hygiene and surface cleaning for Alert Level 2 is observed. Records should be kept for contact tracing purposes.
  • The Real Estate Authority has developed guidance for in-person inspections for properties for sale. These guidelines should be applied to rental viewings. 

The Ministry of Housing and Urban Development has information on what it means for landlords and tenants to move from Alert Level 3 to Alert Level 2:

Summary of Alert Levels 2 and 3(external link)
Questions and answers about Alert Level 2 (Ministry of Housing and Urban Development)(external link)
Tenancy Services COVID-19 (coronavirus) – information for landlords and tenants

Landlords and property managers can find up-to-date information for businesses on the business.govt.nz website(external link).  

More information on safe practices at Alert Level 2 is available on the WorkSafe website(external link)

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