Finance and repairs

If claimants are unable to obtain finance for repairs from their private lender, loan guarantees or loans at market interest rates may be available, through Housing New Zealand Corporation . These guarantees and loans are available to claimants with eligible WHRS claims who meet certain criteria. You can download more information on financing repairs, or call us on 0800 324 477 for a copy of the information sheet.

Repairs and maintenance

There are advantages to repairing a leaky house or complex as early as possible. Early repair:

• prevents damage increasing
• provides an exact amount to claim (the actual cost of the repair).

If you are a claimant and you decide to repair, you should contact your claims advisor to discuss this. Information sheets are available on maintenance and repairs and on repairs and the resolution process.

It is important that you maintain your house or complex adequately, as lack of maintenance can contribute to water getting in. If you have not undertaken normal maintenance, this can affect the settlement of your claim. Information on maintenance is available on the ConsumerBuild website .

Even if you do not take the option to repair your house or complex, it is important to mitigate as much further damage as possible. This may involve temporary repairs to leaks, such as sealing points of water entry, as soon as you are aware of them.