Tenancy frequently asked questions

These are the most common questions received by our Contact Centre. See if our answers can help you. 

Tenancy agreements

• What types of tenancy agreement are there and how do I set one up?
• What can I do about breaches of the Residential Tenancies Act or the tenancy agreement?
• Who pays for water?

Rent

• How does rent in advance work?
• Does a landlord have to give receipts for rent?
• How much notice do I need to give to increase the rent?
• What can I do about rent in arrears?

Bonds

• How do I get my bond money back?
• Can I transfer a bond?

Ending tenancies

• How much notice do I need to give to end a tenancy?
• How much notice do I have to give to evict a flatmate or a boarder?
• How do I end a fixed-term tenancy early?
• What happens if I remain in the property after the fixed-term tenancy ends?

Repairs and maintenance

• Who is responsible for maintaining the grounds?
• How can I get my landlord to do repairs?

Problems and disputes

• What can I do if the landlord or tenant is disturbing the neighbours, my other tenants or me?
• What can I do if my landlord takes my things?
• When can the landlord come into or onto the property?
• What happens if my flatmate causes damage or owes rent?
• What can I do about a dispute with my flatmate?

Mediation and Tenancy Tribunal hearings

• Do I have to attend mediation?
• What happens if I don’t turn up to a Tenancy Tribunal hearing?
• How do I serve notices or documents on my tenant or landlord?
• How do I file an application for an order of the Tenancy Tribunal?
• How can I enforce a Tenancy Tribunal or mediator’s order?